AV Field Implementation Manager
Diversified
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Benefits offered by this job
Job summary
Diversified is seeking a Field Implementation Manager to lead field execution of complex broadcast, AV and enterprise systems. You will partner with account teams during pre-site assessments, drive safe, precise installation, and ensure adherence to engineering intent across multiple sites.
The role requires senior leadership, hands-on technical authority, and a relentless focus on quality, safety, and client satisfaction throughout the project lifecycle.
Qualifications
- Minimum 10+ years installing advanced broadcast, media, and AV systems.
- Previous roles as Site Supervisor or Lead Technician required.
- Proven leadership and governance of field execution teams.
- Strong written and verbal communication; client-facing experience.
- Professionalism, reliability, and problem-solving under pressure.
Responsibilities
- Pre-Implementation Site Assessment & Project Readiness: assess scope, access, readiness; document findings; support site surveys.
- Field Execution Governance & Quality Oversight: provide senior oversight, escalation, verify installation quality, ensure designs are followed.
- Fabrication, Kitting & Logistics Coordination: coordinate with fabrication, ensure zero-defect kitting, timely delivery to sites.
- Leadership, Mentorship & Team Development: supervise and mentor field staff; foster discipline and safety.
- Project & Stakeholder Coordination: align with PMs, protect engineering intent, report status weekly.
- Client Interaction & Representation: be on-site escalation point; communicate clearly with clients.
- Safety, Quality & Compliance: maintain safety/QA; oversee JSAs and compliance.
- Travel: coordinate multi-site travel as required.
Skills
Education
Job description
Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.
At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.
The Field Implementation Manager (FIM) is a senior field leadership and technical execution governance role within Diversified's Technical Operations (Tech Ops) organization. This position
serves as the highest field-facing execution authority during the implementation phase of projects
and is accountable for ensuring that complex broadcast, media, experiential AV, and enterprise AV
systems are executed safely, accurately, efficiently, and in full alignment with engineering intent,
project schedules, and Diversified standards.
The FIM plays a critical role before installation begins by partnering with the Account Executive during
early site walks and pre-implementation assessments to evaluate site conditions, access,
infrastructure readiness, constructability, sequencing constraints, and unique environmental
considerations. The FIM is responsible for documenting and clearly communicating these findings
through written assessments, photographs, diagrams, and annotated drawings as required, ensuring
Engineering, Project Management, Fabrication, and Operations teams have a shared and accurate
understanding of the installation environment.
During execution, the FIM operates above Installation Site Supervisors and Lead Technicians,
providing multi-site execution governance, technical escalation authority, and field leadership across
active projects. The FIM ensures that systems are not only installed correctly, but that what was
designed, fabricated, kitted, shipped, and delivered matches specification exactly, with zero-defect
expectations applied to materials readiness, logistics coordination, and commissioning
preparedness.
The Field Implementation Manager works in close collaboration with Tech Ops Project Managers,
Engineering (COE), Fabrication Services, Operations, Logistics & Compliance, and Supply Chain to
ensure a seamless transition from design through fabrication, kitting, delivery, installation, and
commissioning. As a highly visible, customer-facing leader, the FIM must demonstrate
professionalism, composure, and technical clarity, including the ability to answer challenging
technical questions or translate complex systems into clear, client-understandable terms with
patience and confidence.
The Field Implementation Manager operates as the technical execution authority within the Tech Ops
delivery framework, ensuring that engineering design intent is translated into disciplined,
predictable, and high-quality field implementation. In doing so, the role protects system integrity,
reinforces installation discipline across multiple projects, and ensures that the transition from
design and fabrication to field implementation occurs with precision and consistency.
Success in this role directly impacts execution quality, schedule reliability, client confidence, and
Diversified's reputation for delivering complex systems with discipline, precision, and excellence.
- Engineering intent is executed without compromise
- Site conditions and constraints are accurately understood and communicated early
- Fabricated systems are built, kitted, delivered, and installed exactly as specified
- Field execution operates with consistency, safety, and predictability
- Client confidence is reinforced through informed, calm, and professional leadership
- Conduct initial site walks with the Account Executive to assess scope, scale, access, infrastructure readiness, and environmental constraints
- Identify site-specific risks impacting installation sequencing, logistics, safety, or cost
- Document site conditions using written assessments, photographs, sketches, and diagrams as required
- Communicate site findings clearly to Engineering, Project Management, Fabrication Services, and Operations teams
- Support site surveys for project planning and sales support eorts
- Provide senior oversight across active job sites within the assigned region
- Serve as the first point of escalation for field execution, quality, safety, or technical issues
- Inspect and verify installation quality, workmanship standards, and adherence to engineering designs
- Confirm installed systems match approved designs, specifications, and kitting documentation
- Verify commissioning readiness prior to system turn-up
- Maintain close collaboration with Fabrication Services and fabrication technicians to ensure systems are built exactly as designed
- Ensure racks and systems are kitted in a zero-defect manner, including hardware, cabling, labeling, documentation, and accessories
- Coordinate with Operations, Logistics & Compliance and Supply Chain for timely, safe, and accurate delivery of kitted systems to job sites
- Verify material completeness and readiness prior to site installation activities
- Escalate fabrication or logistics discrepancies immediately to prevent downstream execution risk
- Supervise and mentor Site Supervisors, Lead Technicians, and senior field staff
- Foster collaboration, accountability, and professional discipline across field teams
- Provide performance feedback contributing to reviews, training plans, and development paths
- Assist in long-term growth planning for field personnel and operations staff
- Promote a culture of safety, quality, and continuous improvement
- Collaborate closely with Tech Ops Project Managers to align field execution with schedules, milestones, and constraints
- Partner with Engineering to protect engineering intent and resolve field-discovered issues
- Review daily field reports for accuracy, completeness, and consistency
- Provide weekly execution status reporting to regional leadership
- Make informed field-level decisions that positively impact outcomes within budgetary constraints
- Serve as the primary on-site escalation point and visible representative of Diversified during implementation
- Interact with clients in a calm, professional, and solutions-oriented manner
- Answer complex technical questions accurately or translate technical concepts into clear, client-friendly explanations
- Support the Project Manager and Account Executive in maintaining strong, trusted client relationships
- Demonstrate patience, composure, and empathy when addressing client concerns
- Maintain responsibility for site activities related to safety, quality control, and ISO related requirements
- Oversee incident reporting, Job Safety Analyses (JSAs), and daily site safety checks
- Ensure compliance with Diversified QA programs and safety policies
- Proactively identify and correct unsafe conditions or behaviors
- Ability to visit multiple job sites within an assigned geographic region
- Ability to lift and carry equipment up to 50 lbs
- Ability to climb ladders, work at heights, and access confined spaces
- Work performed in construction environments, active client facilities, and live
- production spaces
Travel is required based on project demand and may include:
- Multi-day and multi-week assignments at customer sites
- Regional and out-of-state travel, including air travel
- Nights, weekends, and extended shifts driven by installation windows
- High School Diploma or GED required
- Associate degree or equivalent technical training required; bachelor's degree preferred
- AVIXA CTS certification required
- CTS-I or CTS-D certification required
- OSHA 30 certification required
- Dante Level 2 or Level 3 certification preferred
- SMPTE, IPMX, or equivalent media networking certifications preferred
- Networking credentials such as CCNA or equivalent competency strongly preferred
- Minimum 10+ years of progressive experience installing advanced broadcast, media, and AV systems
- Prior experience as a Site Supervisor, Lead Technician, or equivalent field leadership role
- Expert-level technical knowledge equivalent to Installation Technician - Level 4
- Proven ability to lead, mentor, and govern field execution teams
- Strong communication, documentation, and decision-making skills
- Demonstrated professionalism and confidence in client-facing environment
We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:
- Multiple medical plan options to fit you and your family's needs
- HSA & HRA company contributions
- Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits
- Basic Life, AD&D
- Short-Term and Long-Term Disability insurance
- Employee Assistance Program (EAP)
- Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
- 401k with company match
- Paid maternity leave
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
- Commuter benefits
- And much more
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