AV Field Engineer

New Era Technology, Inc.; Indianapolis, Northern (IN, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Full Benefits

Medical

Vision

401K match

7 company holidays + generous PTO

Job summary

New Era Technology, Inc. seeks an AV Field Engineer to install, commission, and complete AV and multimedia systems in line with company standards. You will be responsible for fabrication, installation, DSP configuration, and tuning in large venues.

Join a team that collaborates with engineers, installers, and programmers across projects. The role requires up-to-date CTS/CTS-I certification, a clean driving record, and strong customer-facing skills for onsite and remote deployments.

Qualifications

• Four years of AV experience minimum
• Experience tuning large-venue professional audio systems
• Client- and service-focused with strong listening skills
• Understanding of how audiovisual systems are designed and installed
• Proficiency with AV platforms (AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp)
• Valid driver’s license and clean driving record

Responsibilities

• Install, commission, and complete AV and multimedia systems per standards
• Read, mark up, and follow project and consultant documentation
• Support Project Managers and Engineers on technical requirements
• Document equipment data and maintain inventory control
• Write, test, and troubleshoot DSP files for system commissioning and tuning
• Tune large-venue audio systems including stadium bowls and arenas
• Train clients on use of AV systems
• Escalate issues to management and support resolutions

Skills

AV experience

Customer service

Communication

Organizational skills

Safety awareness

Education

High school diploma

CTS/CTS-I certification

OSHA 10/30 certification

Tools

AMX

Extron

Crestron

Poly

Cisco

QSC

Biamp

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

AV Field Engineer position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Vision
• 401K match
• 7 company holidays + generous PTO

*** At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

SUMMARY

The AV Field Engineer work with the Engineering team to install, commission, and complete AV and multimedia systems in accordance with New Era Technology standards. The role spans fabrication, installation, control and DSP configuration, and large-venue audio tuning.

PRIMARY DUTIES

The AV Field Engineer is responsible for, but not limited to, the following:

Engineering and Documentation

• Participate in engineering discussions and drawing reviews
• Read, mark up, and follow project and consultant documentation
• Support Project Managers and Engineers on project-specific technical requirements
• Document equipment data (e.g., serial numbers, MAC addresses, IP addresses) and maintain inventory control and chain of custody
• Provide detailed daily reports of work completed and open punch-list items

Fabrication and Installation

• Fabricate and stage AV systems in the field and in-house as needed
• Perform quality control on systems installed by others (e.g., subcontractors)

Commissioning, Programming, and Tuning

• Configure, load, test, and troubleshoot control system programming
• Coordinate with in-house or subcontracted programmers
• Write, modify, load, test, and troubleshoot DSP files in support of system commissioning and audio optimization
• Tune professional audio systems for large venues, including stadium bowls, arenas, and auditoriums, including setting delay, gain structure, signal routing, equalization, and related system parameters
• Troubleshoot and repair newly installed and existing custom AV systems

Project and Client Support

• Support multiple concurrent projects; review project requirements and schedule remote and onsite time to meet project deadlines
• Train clients on the use of AV systems
• Escalate customer service issues to management and support their resolution
• Maintain a professional appearance and conduct, and comply with company policies and procedures

EXPERIENCE

• Minimum of four years of AV experience, with demonstrated proficiency meeting New Era Technology’s Field Engineer standard
• Demonstrated experience tuning large-venue professional audio systems, including loudspeaker system alignment and acoustic measurement
• Client- and service-focused mindset, with strong listening skills and the ability to understand customer issues
• Understanding of how audiovisual systems are designed and installed
• Understanding of how audiovisual systems function and how to diagnose and resolve problems within them
• Proficiency with AV platforms (e.g., AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp)
• Strong organizational skills and the ability to manage multiple priorities under schedule pressure
• Discretion and good judgment with regard to sensitive or confidential information
• AV networking experience, including configuration, troubleshooting, and coordination of networked audiovisual systems preferred
• Experience installing, configuring, and commissioning IPTV systems preferred

REQUIRED EDUCATION / CERTIFICATIONS

• High school diploma or equivalent.
• CTS or CTS-I certification or be able to obtain within first 90 days
• Valid driver’s license and clean driving record
• OSHA 10 or OSHA 30 certification preferred.

LANGUAGE SKILLS

Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

PHYSICAL DEMANDS

• Ability to drive a company vehicle to client sites
• Ability to stoop, kneel, bend at the waist, and reach on a daily basis
• Ability to safely use hand and power tools, ladders, scaffolding, and lifts, including work at heights
• Ability to lift and carry up to 50 pounds
• Regularly use hands and fingers to handle, control, or feel objects
• Regularly see details of objects that are less than a few feet away
• Regularly speak clearly so listeners can understand, and understand the speech of others

WORK ENVIRONMENT

In office / remote and traveling to client locations.

EXPECTED HOURS OF WORK

This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required.

TRAVEL

Up to 20% domestic travel, including overnight stays.