AV Desktop Technician, Bureau of IT Infrastructure and Support Services

City of New York; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

The City of New York’s NYC Health Department is seeking a Supervising Computer Service Technician to oversee desktop asset management and AV system setup across agency locations. The role requires strong technical and supervisory skills and frequent collaboration with cross-functional teams.

Responsibilities include planning AV configurations, coordinating maintenance with vendors, and traveling to sites for on-site support and upgrades.

Qualifications

• A four-year high school diploma or its educational equivalent with four years of full-time computer maintenance/repair experience, including one year in supervision.
• Supervisory experience required.

Responsibilities

• Maintain and update inventory of desktop equipment and manage assets.
• Plan and set up audio-visual systems and video conferencing.
• Develop and implement AV configuration and troubleshooting best practices.
• Assess equipment and plan upgrades or replacements.
• Serve as primary contact for escalated technical issues and troubleshoot.
• Coordinate with vendors for maintenance and repairs to minimize downtime.
• Travel to locations to provide on-site support and installations.

Skills

Supervisory experience

Education

High school diploma + 4 years exp with 1 year supervisory

Equivalent education/experience with supervisory

Job description

Job Description

The New York City Department of Health and Mental Hygiene (DOHMH) is the nation's leading public health agency protecting and promoting health of all New Yorkers. Our 7,000-plus team members bring an extraordinary array of languages, cultures, and experiences to bear on the work of public health. Our diversity fuels creativity because al perspectives are heard and valued. DOHMH aims to improve the health outcomes of all New Yorkers by centering persistent racial inequities and promotion of social justice at the core of its work. The Bureau of IT Infrastructure and Support Services aims to provide DOHMH programs and staff, our external partners and providers, and all citizens relying on our systems and services with a highly reliable and available network infrastructure and services for both voice and data. Resilient and centralized data center services for applications and hosting databases, a customer service-oriented and secure computing environment, and delivery of information technology products and resources that have been designed, engineered and implemented to support and facilitate the agency in all our initiatives.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:
- Maintain and update an accurate inventory of desktop equipment, ensuring proper asset management and adherence to company policies.
- Collaborate with cross-functional teams to plan and execute the setup and maintenance of audio-visual systems, including conference rooms, presentation equipment, and video conferencing solutions.
- Develop and implement best practices for AV system configuration, calibration, and troubleshooting to ensure optimal audio and visual quality.
- Conduct regular assessments of AV equipment, identifying opportunities for upgrades or replacements to meet evolving technological requirements.
- Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise
- Collaborate with vendors and external service providers to coordinate maintenance and repairs of AV equipment, ensuring minimal downtime and disruption to operations.
- Travel to different locations as required to provide on-site support, perform installations, and oversee AV system setups and upgrades.

PREFERRED SKILLS:
- Strong understanding of audio-visual systems, equipment, and technologies, including projectors, displays, video conferencing, and sound systems.
- Proficiency in troubleshooting desktop and AV-related issues, including hardware, software, and network connectivity.
- Excellent communication and interpersonal skills, with the ability to effectively interact with end-users, stakeholders, and vendors.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Willingness to travel to different agency locations as required.
- Motor Vehicle Driver License valid in the State of New York. Employees must maintain the license for the duration of their employment.
- IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications, are a plus

Why you should work for us:

- Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
- Benefits: City employees are entitled to unmatched benefits such as:
o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
o a public sector defined benefit pension plan with steady monthly payments in retirement.
o a tax-deferred savings program and
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
- Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
- Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

Commitment to Equity:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

SUPERVISING COMPUTER SERVICE T - 13616

Qualifications

1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or recognized accrediting organization and four years of satisfactory, full-time experience in computer maintenance and repair, one year of which must have been in the supervision of staff performing computer
maintenance and repair; or

2. Education and/or experience equivalent to \"1\" above. Graduation from a certified technical training program in computer maintenance and repair may be substituted for one year of the general experience. Experience of the type described in \"1\" above may be substituted for high school on the basis of one year of experience for each year of high school. However, all candidates must have the one year of supervisory experience as described in \"1\" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.