AV & Control Systems Remote Support Specialist

Guitar Center; Nashville (TN); Hybrid; USD 55,104 - 61,992; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with company match

Mental health support

Paid sick/holiday/vacation time

Employee discount program

Tuition reimbursement options

Gig leave for musicians

Job summary

Guitar Center is seeking a Service Support Specialist in Nashville, TN. Your expertise in smart home technology is vital in troubleshooting and engaging with clients, ensuring seamless operations from the Regional Operation Support Center.

This role includes providing remote support to clients across the US, monitoring systems, and addressing issues proactively. Additionally, you will perform maintenance, manage technician schedules, and require at least three days in-office presence weekly. Enjoy benefits like gig leave, medical support, and tuition reimbursements.

Qualifications

• Minimum 3-5 years AV Industry Experience.
• Strong computer skills on both Mac and PC with knowledge of Windows applications.
• Knowledge of standard networking practices.
• Ability to troubleshoot and address networking performance issues.
• Familiarity with Control4, Savant, Crestron, and Lutron systems.

Responsibilities

• Provide remote support and system monitoring for clients.
• Proactively address system issues as they arise.
• Perform service tasks including client requests and system checks.
• Manage service technicians for site visits.
• Participate in weekend on-call rotation.

Skills

AV Industry Experience

Computer skills on Mac and PC

Networking practices

Troubleshooting networking performance issues

Knowledge of Control4 / Savant / Crestron / Lutron

Familiarity with Apple IOS products

Job description

Guitar Center is seeking a Service Support Specialist in Nashville, TN. Your expertise in smart home technology is vital in troubleshooting and engaging with clients, ensuring seamless operations from the Regional Operation Support Center.

This role includes providing remote support to clients across the US, monitoring systems, and addressing issues proactively. Additionally, you will perform maintenance, manage technician schedules, and require at least three days in-office presence weekly. Enjoy benefits like gig leave, medical support, and tuition reimbursements.