AV Concierge Support

TEK Systems; New York (NY); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems in New York, NY is seeking an experienced AV Technician contract role to independently operate, maintain, troubleshoot, repair and manage AV systems and peripherals across conference rooms and live events.

The role requires strong communication, after-hours support, and familiarity with Crestron, Poly and Cisco endpoints as well as Zoom, Teams, Blue Jeans and WebEx platforms. Onsite work with regional events; excellent customer service is essential.

Qualifications

• This resource should needs corporate AV experience.
• Exemplary communication and follow-up skills.
• Ability to work well individually or in a team setting.

Responsibilities

• Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
• Daily morning check of all conference rooms to proactively identify issues and ensure they’re all in working order for the day’s meetings.
• Own pre-meeting AV checks for high-profile events as well as for VIP/executive video meetings.
• Assist with the scheduling of AV support for high-profile events as well as for VIP/executive meetings.
• Ability to troubleshoot, upgrade and/or replace AV components.
• Coordinate external vendor support when required.
• Live event production and support experience.
• Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.
• Consistent and accurate AV inventory management.

Skills

Troubleshooting

audiovisual

Customer service

Technical support

CISCO

AV codec

Hardware support

Video conferencing

Cabling

Installation

Audio

Polycom

Education

CTS Certification

Industry Certification preferred

Job description

Description

General Duties

• Independently operate maintain, analyze, troubleshoot, repair and manage AV systems and peripherals.
• Daily morning check of all conference rooms to proactively identify issues and ensure they’re all in working order for the day’s meetings.
• Own pre‑meeting AV checks for high‑profile events as well as for VIP / executive video meetings.
• Assist with the scheduling of AV support for high‑profile events as well as for VIP / executive meetings.
• Ability to troubleshoot, upgrade and /or replace AV components.
• A clear understanding of audio‑visual signal flow troubleshooting.
• General understanding of industry leading vendor equipment.
• Ability to coordinate external vendor support when required.
• Complete familiarity with—and adherence to—standard business practices and procedures.
• Fully meet key support performance metrics and SLA’s.
• Familiarity with Service now ticketing.
• Consult, manage, and possibly lead client pitch expectations and technology support.
• Strong understanding of Crestron, Poly and Cisco AV endpoints.
• Familiarity with Zoom, Teams, Blue Jeans and WebEx video conferencing platforms.
• Live event production and support experience.
• Consistent and accurate AV inventory management
• Real time communication of any high‑profile event issue

Skills

Troubleshooting, audiovisual, Customer service, Technical support, CISCO, AV codec, Hardware support, Video conferencing, Cabling, Installation, Audio, Polycom

Top Skills Details

Troubleshooting,audiovisual,Customer service,Technical support,CISCO,AV codec

Additional Skills & Qualifications

This resource should needs corporate AV experience.

• Exemplary communication and follow-up skills.
• Ability to work well individually or in a team setting.
• Outstanding customer service and the ability to build working relationships with business stakeholders.
• Industry Certification (preferred)
• Certified Technology Specialist - CTS

Looking for a candidate with three high-level skills:1.Doer – Very strong technically so we can fix and handle issues internally, engages with our vendors to schedule repairs, when necessary, continually visits the assigned spaces ensuring all equipment is up and running, willing to work after hours and offsite for agency events.2.Thinker – Looking ahead for potential issues, eyes, and ears open for new IT opportunities, investigating new technology, and raising it to the attention of AV team leaders.3.Relationship Builder – Excellent customer service skills, ability to understand the business and speak their language, and build relationships with heads of new business, finance, digital, events, accounts, and executive assistants so we know what’s in the pipeline before it happens.

Physical Demands:Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.Physically able to talk on the phone and input data simultaneously.Ability to lift or move 40 lbs. or greater.Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of New York, NY.

Pay and Benefits

The pay range for this position is $28.00 - $33.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Sep 15, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.