AV Service Technician - NYC

TEKsystems; New York (NY); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Paid Time Off

Job summary

TEKsystems seeks an AV Service Technician to support corporate clients mainly in New York City. The role emphasizes service, troubleshooting, and control-system support with hands-on programming modifications as needed.

Ideal candidates bring strong Crestron experience and comfort working in executive boardrooms, conference centers, and broadcast-related environments; traditional full-time field service with competitive benefits.

Qualifications

• 3+ years of AV field service experience with an AV integration company.
• Strong Crestron experience required; ability to modify and upload programs.
• Experience using Crestron Toolbox for diagnostics and firmware management.
• Experience supporting broadcast, live production, or media environments preferred.
• Biamp Tesira experience preferred.

Responsibilities

• Respond to AV service tickets across corporate environments.
• Troubleshoot AV systems including control interfaces, audio, video routing, and connectivity.
• Download, review, modify, test, and upload Crestron programming changes as needed.
• Utilize Crestron Toolbox for diagnostics, device discovery, firmware updates, and system management.
• Troubleshoot Crestron control processors, touch panels, DM, and NVX environments.
• Diagnose AV-related network issues (IP conflicts, connectivity, basic switch issues).
• Navigate DSP platforms to review configurations and diagnose faults (Biamp Tesira preferred).
• Support AV technologies including Crestron, Biamp Tesira, Extron/AMX, Teams/Zoom/Cisco endpoints, AV-over-IP, displays, projectors, video walls, and broadcasting tech.
• Collaborate with IT on network-related issues and document service activities clearly.

Skills

Crestron experience

Crestron programming

Crestron Toolbox

Broadcast/live production experience

AV troubleshooting

DSP platforms (Biamp Tesira)

Networking basics (IP/VLAN)

Displays and projectors

Tools

Crestron Toolbox

Job description

AV Service Technician - NYC

Location: Primarily New York City (No Vehicle Required)

Employment Type: Full-Time, TEKsystems Employee

Important Requirements

• Strong Crestron experience required.
• Candidates must be able to download, modify, test, and upload existing Crestron programs.
• Experience using Crestron Toolbox for diagnostics, firmware updates, device management, and system troubleshooting is required.
• Experience supporting broadcast, streaming, production, or media environments is highly desired.
• Candidates from TV stations, broadcast facilities, higher education media departments, houses of worship, live production environments, or similar organizations will be given strong consideration.

Overview TEKsystems is seeking an experienced AV Service Technician to support a national enterprise AV integrator. This is a field service role supporting corporate customers throughout New York City.

This position focuses on service, troubleshooting, system checks, software modifications, and control system support rather than full-scale integration work. The ideal candidate will have strong Crestron experience and be comfortable performing programming modifications, troubleshooting control system issues, and supporting executive boardrooms, conference centers, broadcast systems, and enterprise collaboration spaces.

As a TEKsystems employee, you'll receive competitive compensation, full benefits, and opportunities for long-term career growth.

Key Responsibilities

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
• Download, review, modify, test, and upload Crestron programming changes as needed.
• Utilize Crestron Toolbox for diagnostics, device discovery, firmware updates, and system management.
• Troubleshoot Crestron control processors, touch panels, DM, and NVX environments.
• Diagnose AV-related network issues such as IP conflicts, connectivity problems, and basic switch concerns.
• Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics. Biamp Tesira experience is highly preferred.
• Support AV technologies including:
• Crestron (DM, NVX, control processors, touch panels)
• Biamp Tesira DSP
• Extron and AMX control platforms
• Microsoft Teams Rooms, Zoom Rooms, and Cisco endpoints
• AV-over-IP platforms including NVX and SDVoE
• Displays, projectors, video walls, and switching systems
• Broadcast and production technologies including cameras, switchers, streaming platforms, and media distribution systems

Collaborate with IT teams when network-related issues occur.

Document service activities clearly and professionally.

Required Skills

• 3+ years of AV field service experience with an AV integration company.
• Strong hands-on AV troubleshooting skills in live corporate environments.
• Strong Crestron experience required.
• Ability to download, modify, and upload existing Crestron programs.
• Experience using Crestron Toolbox for diagnostics, firmware management, device discovery, and troubleshooting.
• Experience supporting Crestron control processors, touch panels, DM, and NVX environments.
• Ability to troubleshoot programming, control system, and device communication issues.
• Ability to navigate DSP platforms for system review and fault diagnosis. Biamp Tesira experience is highly preferred.
• Experience supporting broadcast technologies, live production systems, streaming platforms, or multi-camera environments preferred.
• Understanding of AV signal flow, audio/video routing, EDID, HDCP, and common AV hardware.
• Basic network troubleshooting skills including IP conflicts, VLAN awareness, and basic switch support.
• Comfort reading drawings, wiring schematics, and system documentation.

Soft Skills

• Professional communication with corporate and executive users.
• Ability to manage service tickets independently.
• Calm, methodical problem-solving approach in high-visibility environments.
• Customer-focused mindset with strong attention to detail.

Travel Requirements

• Service calls are primarily located throughout New York City.
• No personal vehicle required.
• Service tickets are assigned based on technician location and proximity to customer sites.
• Most work will be performed throughout the five boroughs, with occasional support in nearby markets as needed.
• Travel is coordinated to maximize efficiency and minimize commute times.
• Return home each night. No overnight travel required.

Job Type & Location

This is a Permanent position based out of New York, NY.

Pay and Benefits

The pay range for this position is $40.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Sep 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.