Auxiliary Services Coordinator

Louisiana State University; Alexandria (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Flexible spending accounts

Retirement options

Various leave options

Paid holidays

Wellness benefits

Tuition exemption for qualified posi­t

Training and development opportunities

Employee discounts

Job summary

Louisiana State University of Alexandria is seeking an Auxiliary Services Coordinator to manage campus reservations and event logistics, while serving as backup support for OaKard, parking, ticketing, and copy services.

In this role you will coordinate room reservations for internal and external users, liaise with Dining Services, Facility Services, University Police, and Accounting Services, arrange catering and AV needs, and maintain the campus events calendar.

Qualifications

• Bachelor’s degree in Business Administration, Communications, Hospitality, or a related field preferred.
• Ability to respond professionally to inquiries and complaints from campus and community stakeholders.
• Strong customer service, interpersonal, organizational, and written and verbal communication skills.
• Proficiency in Microsoft Office.

Responsibilities

• Manage campus reservations using 25Live by reviewing, approving, and responding promptly.
• Coordinate room reservations for internal and external users per university policies.
• Liaise between event requesters and campus departments to ensure smooth operations.
• Coordinate catering, room setups, AV needs, and other event logistics.
• Communicate event requirements and provide guidance throughout planning.
• Maintain the campus-wide events calendar and update as needed.
• Review event contracts and facility use agreements.
• Coordinate billing for external events with Accounting Services.

Skills

Customer service

Interpersonal skills

Organizational skills

Written and verbal communication

Microsoft Office

Reservation coordination

Education

Bachelor's degree in Business Administration, Communications, Hospitality, or related field

Tools

25Live reservation system

Job description

About Us: Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish. All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Job Posting Title: Auxiliary Services Coordinator

Position Type: Professional / Unclassified

Department: LSUA FA - Operations - Auxiliary Services (Brooks McGilvray Davis (00086010))

Work Location: LSU - Alexandria

Pay Grade: Professional

JOB DESCRIPTION

Auxiliary Services Coordinator DEPARTMENT: Auxiliary Services (Division of Operations) POSITION TITLE: Auxiliary Services Coordinator SUPERVISOR: Director of Auxiliary Services

Purpose

The Auxiliary Services Coordinator manages campus reservations and event logistics while serving as backup support for OaKard, parking, ticketing, and copy services. The position collaborates with campus partners and provides excellent customer service.

Responsibilities

• Manage the campus reservation system (25Live) by reviewing, approving, and responding to room reservation requests in a timely manner.
• Coordinate room reservations for internal and external users while ensuring compliance with university policies and procedures.
• Serve as the primary liaison between event requesters, Dining Services, Facility Services, University Police, Accounting Services, and other campus departments.
• Coordinate catering, room setups, audiovisual needs, and other event logistics.
• Communicate with requestors to gather event requirements and provide guidance throughout the planning process.
• Conduct site visits with event organizers to review logistics and facility needs.
• Maintain and update the campus-wide events calendar.
• Review event contracts and facility use agreements as appropriate.
• Coordinate billing for external events and work with Accounting Services to prepare invoices.
• Monitor event schedules and respond to changes or operational issues.
• Ensure events comply with university policies, facility usage guidelines, and safety regulations.
• Collect customer feedback and recommend improvements to reservation and event processes.
• Prepare reports on reservation activity, event utilization, and operational metrics.
• Assist with training campus users on reservation procedures and the 25Live reservation system.
• Review and update reservation procedures and event policies as needed.
• Serve as backup support for OaKard Services, Parking Services, ticket sales, campus copy management, and lost and found.
• Issue ID cards and parking decals, process account activity and transactions, and manage online requests.
• Maintain accurate records, reconcile funds, and prepare reports and deposits.
• Coordinate with campus departments, University Police, Accounting Services, and external customers as needed.
• Provide excellent customer service to students, faculty, staff, visitors, and community members.
• Participate in departmental planning and cross-train in Auxiliary Services functions.
• Perform other duties assigned by the Director of Auxiliary Services.

Qualifications

• Bachelor's degree in Business Administration, Communications, Hospitality, or a related field preferred.
• Ability to respond professionally to inquiries and complaints from campus and community stakeholders.
• Strong customer service, interpersonal, organizational, and written and verbal communication skills.
• Proficiency in Microsoft Office.
• Prior customer service experience preferred.

Office Hours

Eight (8) hours per day, Monday-Friday, 40 hours per week. Additional hours worked as needed.

Additional Job Description

Competencies: None

Mandatory Position Information

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits

• health insurance
• life insurance
• dental insurance
• vision insurance
• flexible spending accounts
• retirement options
• various leave options
• paid holidays
• wellness benefits
• tuition exemption for qualified positions
• training and development opportunities
• employee discounts

Employment & Working Arrangement

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Equal Opportunity Statement

LSU is an Equal Opportunity Employer.

Contact Information

Questions or concerns can be directed to the LSU Human Resources Management Office at 318-473-6401 or emailed [e-mail]