CRM Administrator

Louisiana State University; Alexandria (LA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Vision insurance

Flexible spending accounts

Retirement options

Paid holidays

Wellness benefits

Tuition exemption

Training and development opportunities

Employee discounts

Job summary

Louisiana State University in Alexandria seeks a CRM Administrator to oversee daily and strategic enrollment management processes, managing CRM/SIS systems and ensuring policy compliance. You will lead staff, safeguard data integrity, and optimize workflows for enrollment goals.

Responsibilities include end-to-end application processing, system configuration, data integration, reporting, and collaboration with Institutional Research.

Qualifications

• Bachelor’s degree required.
• 3–5 years in higher education administration, admissions operations, data management or process improvement.
• Advanced proficiency with CRM and Student Information Systems.
• Excellent communication, project management, training, and analytical skills.
• Louisiana driver’s license with clean driving record.

Responsibilities

• Oversee daily, technical and strategic processes of the Enrollment Management Department, ensuring efficient processing, system management (CRM, SIS and other related software), and compliance with state and university policies.
• Lead staff, manage data integrity, and optimize workflows to support enrollment goals.
• Oversee end-to-end application process, including data import, document tracking, and decision processing.
• Serve as primary user for Element451, Powercampus (admission), Docubase, and other systems – managing configurations, updates, and data integration.
• Research capabilities of current software for all campus areas, including AI Agents.
• Train and mentor Enrollment Management staff while supporting a performance-driven team.
• Prepare reports on application trends and applicant pool demographics for senior leadership.
• Work with Institutional Research on data corrections for reporting.
• Ensure admission processes comply with regulations and maintain data accuracy.
• Update workflows to improve turnaround times and applicant experience.
• Investigate fraudulent applications and transcripts with IET.

Skills

CRM proficiency

Data management

Analytical skills

Project management

Training

Education

Bachelor's degree

Job description

## CRM AdministratorApplylocations: LSU - Alexandriatime type: Full timeposted on: Posted Todayjob requisition id: R00117622## **About Us:**Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish.## ****All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).****## **If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.**## Job Posting Title:CRM Administrator## Position Type:Professional / Unclassified## Department:LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill (00003518))## Work Location:LSU - Alexandria## Pay Grade:Professional## Job Description:# **Department: Enrollment Management**# **Position Title: CRM Administrator**# **Supervisor: Associate Vice Chancellor for Enrollment Management****Responsibilities**:* Oversee the daily, technical and strategic processes of the Enrollment Management Department, ensuring efficient processing, system management (CRM, SIS and other related software), and compliance with state and university policies.* Lead staff, manage data integrity, and optimize workflows to support enrollment goals.* Oversee the end-to-end application process, including data import, document tracking, and decision processing.* Serve as the primary user or “captain” for Element451, Powercampus (admisisons), Docubase, and other systems – managing system configurations, updates, and data integration.* Continuously research capabilities of current software for all areas of campus, including but not limited to, the use of AI Agents.* Train and mentor all Enrollment Management staff while supporting and fostering a performance-driven team.* Prepare regular reports on application trends and applicant pool demographics for senior leadership, enabling data-drive decision making.* Work directly with Institutional Research on data corrections for state and federal reporting.* Ensure all admission processes comply with university, state, and federal regulations and maintain high data accuracy.* Review and update workflows to improve turnaround times, applicant experience, and office efficiency.* Investigate possible fraudulent applications and transcripts, working closely with IET to determine legitimacy.**Qualifications**:* Bachelor’s degree* 3-5 years of experience in higher education administration, admissions operations, data management or process improvement* Advanced proficiency with CRM and Student Information Systems* Excellent communication, project management, training, and analytical skills* Hold a Louisiana driver’s license with clean driving record## Additional Job Description:## Competencies:None## Special Instructions:Background check is required for hire. Questions or concerns about your application should be directed to LSUA Human Resources at 318-473-6401 or [e-mail]. Please attach all transcripts to your application for proof of education. Application Instructions: Please attach one single PDF of your Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts will be required upon hire**Skills Needed:****Preferred Skills:**## Posting Date:July 24, 2026## Closing Date (Open Until Filled if No Date Specified):## Additional Position Information:**Background Check -** An offer of employment is contingent on a satisfactory pre-employment background check.**Benefits -** LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.