Autonomy Diagnostics Engineer – Robotics & AV (SF Onsite)

Roboticsconnected; San Francisco (CA); On-site; USD 114,000 - 144,000; Full time

Job summary

Pronto AI is seeking a technically adept support engineer to diagnose and resolve complex issues in our autonomous truck fleet. You will dive into logs, reproduce edge cases, and uncover root causes, collaborating with robotics, hardware, and software teams to ensure reliable autonomous operations.

The role requires travel up to 5% and occasional late-night availability. You will build automated tests, diagnose system interactions, and contribute to a growing knowledge base while supporting

Qualifications

• 2+ years of relevant non-internship work experience.
• Demonstrated ability to solve complex technical issues through methodical investigation and creative problem-solving.
• Experience with large-scale logs and data analysis.
• Strong communication skills and ability to explain complex technical issues clearly.
• Experience with Linux systems and debugging tools.
• Experience working with hardware systems.
• Experience writing code in C++ and Python.

Responsibilities

• Answer questions live from customers and the Pronto operations team during production.
• Investigate and resolve complex system behaviors across the autonomous truck fleet through log analysis, reproduction testing, and systematic debugging.
• Support hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes.
• Create automated test suites and tools to validate system behavior and accelerate troubleshooting.
• Build monitoring and diagnostic systems to help identify and track issues across the fleet.
• Document investigations and solutions to build the knowledge base.
• Provide technical guidance to cross-functional teams on system behavior and debugging approaches.
• Work with the operations team to improve diagnostics and enable them to diagnose and solve common issues.
• Provide information to software and hardware teams about common issues to ensure they are understood and fixed.
• Develop features and/or bug fixes with the robotics team.

Skills

C++

Python

Linux

Debugging

Log analysis

System troubleshooting

Job description

Pronto AI is seeking a technically adept support engineer to diagnose and resolve complex issues in our autonomous truck fleet. You will dive into logs, reproduce edge cases, and uncover root causes, collaborating with robotics, hardware, and software teams to ensure reliable autonomous operations.

The role requires travel up to 5% and occasional late-night availability. You will build automated tests, diagnose system interactions, and contribute to a growing knowledge base while supporting