Autonomous Vehicle Service Advisor - Orlando 32824

AutoNation; Orlando (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Higher income potential

Full benefits package including PTO &

401K w/ Company match

Longevity bonuses

Employee referral bonus program for 0%

Job summary

AutoNation seeks a dedicated Autonomous Vehicle Service Advisor to join our team, coordinating between technicians and our Autonomous Vehicle Partner to maintain service standards at the depot. This role supports seamless maintenance and repair of autonomous vehicles and ensures alignment with partner expectations.

You will initiate repair orders, allocate tasks, monitor progress, source parts, and participate in daily depot meetings to drive performance and reliability.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Customer-centric approach and excellent communication skills.
• Experience with service management software and office productivity tools.

Responsibilities

• Initiate and process repair orders for warranty and non-warranty work.
• Allocate work assignments to technicians based on skills and workload.
• Monitor repair progress and provide timely updates to partners.
• Collaborate with parts providers to source components and minimize downtime.
• Participate in daily service depot meetings and share performance insights.
• Maintain thorough documentation of all service activities.
• Adhere to policies, procedures, and safety standards; ensure OEM compliance.

Skills

Excellent communication

Customer-centric

Multitasking

Education

High school diploma

Associate degree or technical certification

Tools

Service management software

Microsoft Office Suite

Google Workspace

Job description

AutoNation is seeking a dedicated and detail-oriented Autonomous Vehicle Service Advisor to join our team in collaboration with our nationally recognized Autonomous Vehicle Partner. This role is pivotal in ensuring the seamless operation of our service depot, focusing on the maintenance and repair of autonomous vehicles. The ideal candidate will act as a liaison between our technicians and our Autonomous Vehicle Partner, ensuring that service standards and expectations are consistently met.

Benefits

At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits such as:

• Higher income potential
• Full benefits package including Paid Time Off & 401K w/ Company match
• Longevity bonuses
• Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)
• Employee discount on vehicle purchases, parts, & service
• Advancement opportunities
• And so much more!

Job Responsibilities

• Initiate and process repair orders for both warranty and non-warranty work, ensuring accuracy and compliance with OEM standards.
• Allocate work assignments to Autonomous Vehicle Technicians based on skill set and workload, ensuring optimal efficiency.
• Monitor repair progress, providing timely updates to the Autonomous Vehicle Partner and addressing any concerns promptly.
• Collaborate with parts providers to source necessary components, ensuring timely availability to minimize vehicle downtime.
• Participate in daily service depot meetings, providing insights on performance metrics and areas for improvement.
• Maintain comprehensive documentation of all service activities, ensuring transparency and accountability
• Adhere to company policies, procedures and safety standards, promoting a culture of excellence and continuous improvement.
• Ensure repair procedures are being met in accordance with manufacturer guidelines.

Qualifications

• High school diploma or equivalent; associate degree or technical certification in automotive technology preferred.
• Valid in-state driver's license with an acceptable driving record.
• Minimum of 2 years of experience in a service advisor role, preferably within the automotive or autonomous vehicle industry.
• Strong understanding of vehicle systems and repair processes; ASE certifications are a plus.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using service management software and Microsoft Office Suite and Google Workspace.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.

Requirements

• High School Diploma or equivalent
• Strong understanding of autonomous systems, including how they function and interact, must have
• Experience in self-driving systems and their operational processes, highly desirable
• Familiarity with car repair and maintenance, a plus