Autonomous Vehicle Service Advisor - Orlando 32824

AutoNation; Orlando (FL); On-site; USD 36,000 - 63,000; Full time

Benefits offered by this job

Full benefits package including Paid 0

401K with company match

Longevity bonuses

Referral bonus up to $3000 per Tech

Employee discount on vehicle purchases

Job summary

AutoNation in Orlando, FL seeks an Autonomous Vehicle Service Advisor to coordinate repair orders, liaise with technicians and our vehicle partner, and ensure OEM standards are met at our service depot. This role emphasizes accuracy, documentation, and collaboration with parts teams to minimize downtime while maintaining safety and quality.

The position requires strong customer service, clear communication, and the ability to work in a fast-paced environment with cross-functional teams.

Qualifications

• High School Diploma or equivalent; technical automotive certification preferred.
• ASE certifications are a plus.
• Experience in a service advisor role within automotive/autonomous tech is beneficial.

Responsibilities

• Initiate and process repair orders for warranty and non-warranty work.
• Allocate work to Autonomous Vehicle Technicians based on skill and workload.
• Monitor repair progress and provide updates to the Autonomous Vehicle Partner.
• Collaborate with parts providers to source components to minimize downtime.
• Participate in daily service depot meetings with insights on performance.
• Maintain comprehensive documentation of service activities and ensure transparency.
• Adhere to policies, procedures and safety standards; promote continuous improvement.
• Ensure repair procedures align with manufacturer guidelines.

Skills

Customer service

Communication

Automotive knowledge

Interpersonal skills

Problem solving

Education

High School Diploma

Associate degree or technical certification in automotive technology

Tools

Service management software

Microsoft Office

Google Workspace

Job description

AutoNation is seeking a dedicated and detail-oriented Autonomous Vehicle Service Advisor to join our team in collaboration with our nationally recognized Autonomous Vehicle Partner. This role is pivotal in ensuring the seamless operation of our service depot, focusing on the maintenance and repair of autonomous vehicles. The ideal candidate will act as a liaison between our technicians and our Autonomous Vehicle Partner, ensuring that service standards and expectations are consistently met.At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits such as:• Higher income potential• Full benefits package including Paid Time Off & 401K w/ Company match• Longevity bonuses• Generous employee referral bonus program for Technicians (employees can earn up to $3000 per Tech referral!)• Employee discount on vehicle purchases, parts, & service• Advancement opportunities• And so much more!Job Responsibilities:Initiate and process repair orders for both warranty and non-warranty work, ensuring accuracy and compliance with OEM standards.Allocate work assignments to Autonomous Vehicle Technicians based on skill set and workload, ensuring optimal efficiency.Monitor repair progress, providing timely updates to the Autonomous Vehicle Partner and addressing any concerns promptly.Collaborate with parts providers to source necessary components, ensuring timely availability to minimize vehicle downtime.Participate in daily service depot meetings, providing insights on performance metrics and areas for improvement.Maintain comprehensive documentation of all service activities, ensuring transparency and accountabilityAdhere to company policies, procedures and safety standards, promoting a culture of excellence and continuous improvement.Ensure repair procedures are being met in accordance with manufacturer guidelines.Qualifications:High school diploma or equivalent; associate degree or technical certification in automotive technology preferred.Valid in-state driver's license with an acceptable driving record.Minimum of 2 years of experience in a service advisor role, preferably within the automotive or autonomous vehicle industry.Strong understanding of vehicle systems and repair processes; ASE certifications are a plus.Excellent communication and interpersonal skills, with a customer-centric approach.Proficiency in using service management software and Microsoft Office Suite and Google Workspace.Ability to work in a fast-paced environment, managing multiple tasks simultaneously.Requirements:High School Diploma or equivalentStrong understanding of autonomous systems, including how they function and interact, must haveExperience in self-driving systems and their operational processes, highly desirableFamiliarity with car repair and maintenance, a plusExcellent verbal and written communication skillsMust have a valid driver's licenseAbility to drive manual transmission vehiclesDemonstrated customer service skillsComputer skillsTwo or more years of supervisory experience (preferred)24/7 Operation / Several work schedules to chooseThe hourly pay for this position is $40.00.ㅤ$26.60 - $46.55ㅤExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.