AutomotiveAccessory Adviser

Werner Auto Team; Orlando (FL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

City Kia Team in Orlando is seeking an Aftermarket Service Writer to upsell accessories and coordinate installation of aftermarket products for customers who buy or service their vehicle.

You will maintain strong product knowledge, explain benefits to customers, and collaborate with the service and sales teams to hit department goals while delivering high customer satisfaction.

Qualifications

• CDK experience is required.
• Automotive aftermarket sales experience is a plus.
• Superior communication and customer service skills.
• Scheduling and coordinating aftermarket installations.

Responsibilities

• Offer services and accessories and explain aftermarket products and dealership procedures.
• Build and maintain relationships with customers and ensure satisfaction.
• Maintain knowledge of aftermarket products for each vehicle model.
• Train sales team on aftermarket opportunities.
• Coordinate scheduling and timely installation of accessories.
• Support department goals with effective work prioritization.
• Explain product performance and benefits to customers.

Skills

Excellent communication

Customer service orientation

Scheduling & coordination

Bilingual is a plus

Tools

CDK

Job description

The City Kia Team is Growing!! again. City Kia is seeking an Aftermarket service writer. This position sells Automotive Accessories. In this exciting role, you will have the opportunity to sell Automotive Aftermarket Products to every customer buying a car from our dealership or servicing there car at our dealership. This is a great opportunity for someone who likes to communicate with people and help them customize their vehicles.

Responsibilities:

• Offer services and accessories to customers and provide them with an explanation of aftermarket products and a complete explanation of manufacturer and dealership service procedures and policies
• Create and maintain excellent relationships with our customers. Resolve customer issues quickly and escape to senior management as necessary. A high level of Customer Satisfaction is a very important aspect of this role.
• Maintain strong knowledge of all aftermarket products available to consumers for each of our vehicle models.
• Train and provide the sales team with information on available aftermarket opportunities offered by the dealership.
• Responsible for Customer Service follow up and appointments
• Work with our Department Manager to ensure individual, and department sales goals are met
• Strong organizational and scheduling ability to assure the work is completed on time for the customer.
• Explain performance of the chosen accessory and its benefits to customers.

Requirements:

• CDK experience is a must
• Automotive sales experience a plus
• Automotive aftermarket sales a plus
• Superior communication and customer service skills
• Scheduling and coordinating the timely installation of aftermarket products on the customer’s vehicle.
• Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity and dedication to process improvement
• Professional appearance required
• Valid driver’s license
• Must be able to work in a fast-paced environment
• Bilingual is a plus

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance