Automotive Warranty Specialist — Claims & Compliance

Irwin Lincoln Mazda; Freehold (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus

Health insurance

401(k)

Paid time off

Purchase discounts

Job summary

Irwin Lincoln Mazda in Freehold, NJ seeks a Warranty Administrator to manage manufacturer warranty claims with high accuracy and timely submission. The role requires knowledge of Ford/Lincoln or Mazda warranty policies, audit procedures, and strong coordination across Service and Parts to ensure proper reimbursement.

Excellent communication and Excel skills are essential for success. The ideal candidate will handle a high volume of claims, maintain audit-ready records, and stay current with

Qualifications

• 2+ years of warranty administration with Ford/Lincoln or Mazda in a dealership.
• Knowledge of warranty policies, claims systems, and audit procedures.
• Strong attention to detail and ability to manage multiple claims and deadlines.
• Proficiency with Microsoft Excel.
• Excellent written and verbal communication; able to work independently in a fast-paced service dept.

Responsibilities

• Prepare, submit, and follow up on all manufacturer warranty claims per requirements and deadlines.
• Review repair orders for complete, accurate documentation before submission.
• Track claims through payment and address rejected or unpaid claims promptly.
• Monitor warranty charges, debits, and adjustments; research discrepancies and resolve issues.
• Maintain audit-ready warranty records per manufacturer/dealership retention rules.
• Coordinate with audits and field reviews, providing documentation within timelines.
• Stay current with warranty policies and communicate updates to service, advisors, technicians, and parts staff.
• Work with Service and Parts to ensure warranty repairs meet requirements before submission.
• Maintain high accuracy while managing a high volume of claims and protecting the dealership.

Skills

Warranty administration

Microsoft Excel

Communication

Independent worker

Job description

Irwin Lincoln Mazda in Freehold, NJ seeks a Warranty Administrator to manage manufacturer warranty claims with high accuracy and timely submission. The role requires knowledge of Ford/Lincoln or Mazda warranty policies, audit procedures, and strong coordination across Service and Parts to ensure proper reimbursement.

Excellent communication and Excel skills are essential for success. The ideal candidate will handle a high volume of claims, maintain audit-ready records, and stay current with