Automotive Warranty Claims Specialist

Michael Hohl Automotive Group; Carson City (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health, dental, and vision insurance

401(k) plan

Training opportunities

Employee vehicle purchase program

Job summary

MichaelHohl Automotive Group is seeking a Warranty Administrator in Northern Nevada to own the warranty claims process from start to finish. You will liaise between the service department and manufacturers, ensuring every eligible repair is documented, submitted on time, and paid in full.

The ideal candidate will be organized, deadline-driven, and proficient with OEM portals and DMS platforms, with experience using CDK or Reynolds & Reynolds.

Qualifications

• Prior experience as a warranty administrator at a franchised dealership preferred.
• Familiarity with OEM warranty portals and claim submission processes (domestic or import).
• Proficiency with a dealership management system such as CDK or Reynolds & Reynolds.
• Strong attention to detail and ability to manage multiple open claims simultaneously.
• Effective written and verbal communication skills for working with service staff and manufacturer representatives.

Responsibilities

• Review and process warranty repair orders to ensure claims meet OEM documentation and compliance requirements before submission.
• Submit warranty claims accurately and on time through manufacturer portals and DMS platforms.
• Monitor open and pending claims, following up with the manufacturer to resolve rejections, short pays, and chargebacks.
• Work closely with service advisors and technicians to ensure repair orders are written with sufficient detail to support warranty claims.
• Reconcile warranty receivables and communicate aging claims to service management.
• Stay current on manufacturer warranty policies, bulletins, and procedural updates and communicate relevant changes to the service team.
• Maintain organized records of all submitted claims, approvals, rejections, and supporting documentation.

Skills

Warranty administration

OEM warranty portals

Dealership management system

Attention to detail

Communication skills

Tools

CDK

Reynolds & Reynolds

Job description

MichaelHohl Automotive Group is seeking a Warranty Administrator in Northern Nevada to own the warranty claims process from start to finish. You will liaise between the service department and manufacturers, ensuring every eligible repair is documented, submitted on time, and paid in full.

The ideal candidate will be organized, deadline-driven, and proficient with OEM portals and DMS platforms, with experience using CDK or Reynolds & Reynolds.