Automotive Warranty Claims Specialist

Michael Hohl Subaru; Carson City (NV); On-site; USD 29,000 - 34,000; Full time

Job summary

Michael Hohl Subaru in Carson City, NV is seeking a Warranty Clerk to process warranty claims and verify eligibility while coordinating with service departments to schedule installations and repairs. The role ensures accurate record-keeping and strict adherence to GM Dealer requirements.

The ideal candidate will have a high school diploma, automotive parts knowledge, and strong data-entry and communication skills to provide timely updates to customers and colleagues.

Qualifications

• High school diploma or equivalent.
• Experience in automotive parts and warranty claims processing.
• Proficiency in data entry and record-keeping.
• Strong communication skills are essential for customer updates and inquiries.

Responsibilities

• Process warranty claims and ensure all necessary documentation are complete and accurate in a timely manner.
• Communicate with customers regarding warranty coverage and claim status, providing clear and timely updates.
• Coordinate with the service department to schedule product installations and repairs as needed.
• Coordinate with the Service Manager regarding any issues that may be present.
• Work with the Parts Manager with parts scrapping and Core returns.
• Help make everything compliant for Warranty process which is asked of from General Motors and Dealer agreement to protect the dealer.
• Post credit memos and adjust accordingly, anything which needs to be written off, discuss with Controller and Service Manager.
• Maintain organized records of warranty transactions and customer interactions in the database.
• Answer multi-line phone calls, addressing inquiries and resolving issues related to warranty claims and automotive parts.

Skills

Data entry

Communication skills

Math calculations

Automotive parts knowledge

Education

High school diploma or equivalent

Job description

Michael Hohl Subaru in Carson City, NV is seeking a Warranty Clerk to process warranty claims and verify eligibility while coordinating with service departments to schedule installations and repairs. The role ensures accurate record-keeping and strict adherence to GM Dealer requirements.

The ideal candidate will have a high school diploma, automotive parts knowledge, and strong data-entry and communication skills to provide timely updates to customers and colleagues.