Automotive Warranty Administrator

Westbury Jeep Chrysler Dodge; Hicksville (NY); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical and dental insurance

Life insurance

Paid time off (PTO)

Parental leave

Professional development and training

Career growth opportunities

Job summary

VIP Automotive Group is seeking an experienced Automotive Warranty Administrator to support warranty operations in the dealership service department on Long Island, NY. The role focuses on processing claims, maintaining records, and ensuring timely reimbursements from factory programs.

Ideal candidates have experience with warranty processing, service department administration, and warranty receivables, and are detail-oriented, organized, and able to work with accounting and service teams to

Qualifications

• Experience in automotive dealership warranty administration and claims processing.
• Experience with service department operations or automotive accounting.
• Knowledge of warranty policies and documentation requirements.
• Ability to resolve rejected or unpaid warranty claims.

Responsibilities

• Process and submit automotive warranty claims per manufacturer guidelines.
• Review repair orders, invoices, and supporting docs for accuracy.
• Verify warranty eligibility, coverage, labor operations, and parts.
• Monitor and follow up on outstanding warranty claims for timely payment.
• Research and resubmit rejected or disputed warranty claims promptly.
• Reconcile warranty receivables with accounting and resolve discrepancies.
• Maintain accurate records of repairs, claims, and documentation.
• Track warranty parts and disposal requirements as needed.
• Coordinate shipment of warranty parts to manufacturers or distributors.
• Stay current on warranty policies, recalls, and service bulletins.

Skills

Warranty administration

Warranty claims processing

Service department operations

Automotive accounting

Attention to detail

Communication skills

Tools

Dealership Management System (DMS)

Warranty portals

Microsoft Office

Job description

Salary Range: $75,000.00 To $75,000.00 Annually

AUTOMOTIVE WARRANTY ADMINISTRATOR

Location: Long Island, NY
Position: Full-Time | Automotive Service Department
Compensation:$75,000 Per Year
Schedule: 5-Day Work Week | Monday - Friday, 8:00 AM - 5:00 PM
Saturday Availability Required

JOIN THE VIP AUTOMOTIVE GROUP!

VIP Automotive Group is a leading automotive dealership group known for exceptional leadership, a customer-focused culture, and a commitment to employee development. We are seeking an experienced Automotive Warranty Administrator to join our team and support the warranty operations of our dealership service department.

If you have experience in automotive warranty claims, dealership service administration, warranty receivables, or manufacturer warranty processing, this is an excellent opportunity to advance your career with an established automotive organization.

At VIP Automotive Group, our purpose is to create exceptional value and experiences for every customer. Our mission is to empower and engage our team to deliver an exceptional automotive experience in a fulfilling environment.

We offer a professional working environment, continuous training, and opportunities for career growth and advancement from within.

Learn more about our dealerships and career opportunities:

AUTOMOTIVE WARRANTY ADMINISTRATOR - JOB DESCRIPTION

The Automotive Warranty Administrator is responsible for supporting dealership warranty operations, processing manufacturer warranty claims, maintaining accurate service records, and ensuring timely reimbursement from factory and distributor warranty programs.

This position works closely with the service department, accounting department, and dealership management to maintain accurate warranty documentation and maximize warranty claim recovery.

KEY RESPONSIBILITIES

• Process and submit automotive warranty claims in accordance with manufacturer and distributor guidelines.
• Review warranty repair orders, invoices, and supporting documentation for accuracy and completeness.
• Verify warranty eligibility, coverage, labor operations, parts, and documentation requirements.
• Monitor, track, and follow up on outstanding automotive warranty claims to ensure timely payment.
• Research, correct, and promptly resubmit rejected or disputed warranty claims.
• Assist with dealership body shop warranty claims and related documentation.
• Reconcile warranty receivables and work closely with the accounting department to resolve payment discrepancies.
• Maintain accurate records of warranty repairs, claims, and supporting documentation.
• Track warranty parts, including repair order numbers, replacement dates, and manufacturer disposal requirements.
• Coordinate the shipment of warranty parts to manufacturers or distributors when required.
• Stay current on manufacturer warranty policies, factory recalls, service bulletins, and warranty announcements.
• Maintain professional communication with service department personnel, accounting, manufacturers, and distributors.
• Maintain a clean, organized, and professional work environment.

AUTOMOTIVE WARRANTY ADMINISTRATOR QUALIFICATIONS

The ideal candidate will have experience in automotive dealership warranty administration, warranty claim processing, service department operations, or automotive accounting.

Preferred Qualifications:

• Previous experience as an Automotive Warranty Administrator, Warranty Clerk, Warranty Claims Specialist, or Dealership Service Administrator.
• Knowledge of automotive manufacturer warranty policies and procedures.
• Experience processing factory warranty claims and extended warranty claims.
• Understanding of dealership repair orders, labor operations, parts documentation, and warranty receivables.
• Experience researching and resolving rejected or unpaid warranty claims.
• Strong attention to detail and organizational skills.
• Ability to manage multiple claims, deadlines, and administrative responsibilities.
• Strong communication and problem-solving skills.
• Proficiency with dealership management systems (DMS), warranty portals, and Microsoft Office.
• Ability to work independently while collaborating with service and accounting teams.
• Automotive dealership experience is highly preferred.

COMPENSATION & BENEFITS

Annual Compensation: $75,000

Salary range is inclusive of bonuses and is based on experience, qualifications, and performance.

VIP Automotive Group offers a comprehensive benefits package, including:

• Medical and dental insurance
• Life insurance
• Paid time off (PTO)
• Parental leave
• Professional development and training
• Opportunities for career growth and advancement

WORK SCHEDULE

• Full-Time Position
• 5-Day Work Week
• Monday - Friday
• 8:00 AM - 5:00 PM
• Saturday availability required

WHY WORK FOR VIP AUTOMOTIVE GROUP?

At VIP Automotive Group, we believe our employees are the foundation of our success. We are committed to creating a workplace where team members feel valued, supported, and empowered to grow.

Join an established automotive dealership group that prioritizes employee development, operational excellence, and outstanding customer service.

VIP Automotive Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees.