Automotive Warranty Admin

Sons Auto Group; Columbus (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Employee & Family purchase program

Medical and Dental Insurance

401(k)

Paid Vacation

Saturday Lunches

A fair and safe family-run business环境

Job summary

SONS Automotive Group in Columbus, GA is seeking a dedicated Warranty Admin to join the team as the first point of contact for customers. You will handle inquiries, coordinate warranty claims, and support the service team with timely, accurate information.

The role emphasizes clear communication, friendly service, and attention to detail in a family-run dealership that values customers and employees alike. The position offers flexible hours including weeknights and weekends, with benefits such

Qualifications

• Experience with Microsoft Office suite is a plus.
• Available to work flexible hours, weeknights & weekends.
• Ability to communicate customers' interests needs and requests to management and sales personnel.
• Professional personal appearance.
• Clean driving record.

Responsibilities

• Answer phones and direct consumers to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Skills

MS Office

Job description

SONS Automotive Group is looking for a Warranty Admin to join our team who is highly skilled in both verbal and written communication. As the first point of contact, the courteous and friendly greeting of customers and clients is essential. We treat our customer's needs as a priority and have a loyal customer base.

SONS Automotive Group has achieved tremendous growth over the past few years. If you are ready to make a positive change in your life and want to be considered for this exciting position,

What We Offer

• Employee & Family purchase program
• Medical and Dental Insurance
• 401(k)
• Paid Vacation
• Saturday Lunches
• A fair and safe family-run business environment

Responsibilities

• Answer phones and direct consumers to the proper department and follow up in a timely manner
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Operate switchboard telephone system
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Assist the managers with various clerical duties as needed
• Be friendly, professional, courteous and efficient when working with all customers and employees
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Qualifications

• Experience with Microsoft Office suite is a plus
• Available to work flexible hours, weeknights & weekends
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance
• Clean driving record

SONS Auto Group: A Family Legacy

SONS Auto Group is the latest in a lineage of successful auto sales experts. Clay, Slater, and Street Nalley’s roots run deep. Since 1918, the Nalleys have thrived in the auto sales and service industry. Like their father, grandfather, and great grandfather, the sons have been paving their way in the auto retail world. After decades of success with a string of dealerships, their father, C.V. 'Jim' Nalley understood where the future of the automotive industry was heading. In the 1990s, he consolidated his nine Atlanta area car and truck outlets with like-minded groups to form the Asbury Automotive Group. This partnership provided a safety net for franchises and helped dealerships survive tough economic times. After working for their dad and Asbury Automotive Group, the sons began to branch out and continue their family legacy. They started by purchasing four Hank Aaron dealerships. This was the start of the aptly named SONS Auto Group. Like their forefathers, their goals are to provide exceptional values and great customer service for drivers in the Georgia and Alabama areas.