Automotive Store Manager - Lead, Grow & Delight Customers

Burt Brothers; Payson (UT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Health Savings and FSA

Life and Disability Insurance

401(K) with company match

Flexible Paid Time Off

Paid Holidays

Discounts on Products and Services

Employee Referral Program

Paid Training and ASE Certifications

Career Growth Opportunities

Job summary

Big Brand Tire & Service is seeking a store leader in Payson, Utah to recruit, mentor, and manage daily operations for a high-volume automotive service team. You will guide sales, guest experience, and compliance while driving KPIs and profitability.

The role requires strong leadership, a customer-first mindset, and weekend availability to support our busiest hours. The company emphasizes growth, training, and a commitment to safety and quality service.

Qualifications

• 2+ years store or service management in automotive (or high-volume retail with strong service & P&L ownership)
• Proven sales leadership: hits targets, builds pipeline, lifts average RO & close rates
• People leader: hires well, coaches often, holds standards, retains talent
• Operational athlete: confident with KPIs, scheduling, inventory, and cash controls
• Customer-first communicator who builds trust with clear explanations and follow-through
• Valid driver’s license
• Able to assist with shop flow (periodic lifting up to 70 lbs)
• Open availability, including weekends, to lead the store through our busiest guest-facing hours

Responsibilities

• Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning team
• Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast
• Own the guest experience: model five-star service; jump in on estimates, approvals, and tough saves
• Drive sales: execute playbooks, price with confidence, ensure clear recommendations & follow-through
• Run the P&L: payroll discipline, inventory accuracy, shrink control, budget adherence
• Protect the house: OSHA/EHS compliance, cleanliness, equipment/vendor coordination
• Operate with excellence: cash/POS controls, reporting, audits, and policy adherence

Skills

Store management

Sales leadership

People leadership

KPIs tracking

Customer service

Job description

Big Brand Tire & Service is seeking a store leader in Payson, Utah to recruit, mentor, and manage daily operations for a high-volume automotive service team. You will guide sales, guest experience, and compliance while driving KPIs and profitability.

The role requires strong leadership, a customer-first mindset, and weekend availability to support our busiest hours. The company emphasizes growth, training, and a commitment to safety and quality service.