Automotive Store Leader: Grow Sales & Elevate Service

Burt Brothers Tire & Service, Inc.; Payson (UT); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(K) with company match

Paid Time Off

Job summary

Burt Brothers Tire & Service, Inc. in Payson, Utah seeks a proven Store/Service Manager to lead a high-performing team and own daily operations. You will drive guest satisfaction, sales execution, and KPI performance while ensuring P&L discipline and compliance across the store.

The role requires hands-on leadership, a focus on customer service, and the ability to coach staff toward excellent results in a fast-paced automotive environment.

Qualifications

• 2+ years store or service management in automotive or high-volume retail with strong service and P&L ownership.
• Proven sales leadership: hits targets, builds pipeline, lifts average RO & close rates.
• People leader: hires well, coaches often, retains talent.
• Operational athlete: confident with KPIs, scheduling, inventory, and cash controls.
• Customer-first communicator with clear explanations and follow-through.

Responsibilities

• Lead & develop: recruit, hire, schedule, coach, and performance-manage a winning team
• Win the day: set the game plan, drive KPIs, celebrate wins, course-correct fast
• Own the guest experience: model five-star service; jump in on estimates, approvals, and tough saves
• Drive sales: execute playbooks, price with confidence, ensure clear recommendations & follow-through
• Run the P&L: payroll discipline, inventory accuracy, shrink control, budget adherence
• Protect the house: OSHA/EHS compliance, cleanliness, equipment/vendor coordination
• Operate with excellence: cash/POS controls, reporting, audits, and policy adherence

Skills

Store management

Sales leadership

People leadership

KPIs & analytics

Customer service

Job description

Burt Brothers Tire & Service, Inc. in Payson, Utah seeks a proven Store/Service Manager to lead a high-performing team and own daily operations. You will drive guest satisfaction, sales execution, and KPI performance while ensuring P&L discipline and compliance across the store.

The role requires hands-on leadership, a focus on customer service, and the ability to coach staff toward excellent results in a fast-paced automotive environment.