Automotive Store Manager

Midas FORD; Saint Petersburg (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in automotive services is seeking a dynamic Store Manager to lead operations at their Saint Petersburg location. This role is pivotal in ensuring customer satisfaction, managing a team of technicians, and driving the financial performance of the store. The ideal candidate will possess a strong background in automotive repair, exceptional leadership skills, and a commitment to fostering a collaborative work environment. If you have a passion for the automotive industry and a knack for managing operations effectively, this is an exciting opportunity to make a significant impact in a thriving business.

Qualifications

• 5+ years of service manager experience in automotive repair.
• Strong technical automotive knowledge and leadership skills.

Responsibilities

• Manage and direct automotive technicians and service operations.
• Deliver exceptional customer service and oversee vehicle inspections.

Skills

Customer Service

Leadership

Communication Skills

Team Building

Technical Automotive Knowledge

POS Computer Skills

Education

College Degree

Automotive Repair Coursework

Tools

Computerized Repair Order Systems

Job description

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Recruit, hire, train, motivate, evaluate, schedule and coach employees
2. Deliver exceptional customer service while listening and consulting customers
3. Follow up with customers regarding services requested, estimated completion times, etc.
4. Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
5. Deliver and discuss pricing estimates with customers as well as promoting shop service specials
6. Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
7. Oversee all sales, accounting and clerical functions from Service Advisors
8. Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
9. Responsible for inventory
10. Overall cleanliness and organization of the facility, including environmental compliance
11. Manage employee payroll; record keeping of hours and scheduling
12. Update and submit daily sales reports to Corporate

Qualifications

1. A minimum of 5 years of store or service manager experience
2. Technical automotive knowledge a must
3. Excellent customer service disposition
4. Good communication skills
5. Strong POS computer and Internet skills
6. Leadership ability
7. Team building skills
8. Ability to work a flexible retail schedule including weekends, evenings and holidays
9. Valid driver’s license