Automotive Store Manager

Monro, Inc.; City of Norwich (NY); On-site; USD 59,000 - 64,000; Full time

Job summary

Join a leading automotive service provider as an Automotive Store Manager. You will oversee daily operations, lead a team, and ensure excellent guest experiences. The role involves achieving sales goals, managing staffing, and maintaining high service standards. With a focus on customer satisfaction, you will develop your team and drive sales through product knowledge. This is an excellent opportunity for individuals looking to grow in a dynamic environment with a commitment to career development.

Benefits

Paid time off

401(k)

Healthcare

Employee discounts

Career growth opportunities

Qualifications

• Leadership experience in retail or sales environments.
• Ability to manage financial results and control costs.

Responsibilities

• Lead daily operations and oversee team members.
• Achieve sales goals through effective planning.
• Manage staffing, including recruiting and training.

Skills

Leadership

Communication

Problem-solving

Customer Service

Education

High School Diploma or equivalent

Job description

Join to apply for the Automotive Store Manager role at Monro, Inc.

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Join to apply for the Automotive Store Manager role at Monro, Inc.

Company Info: Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, and our approach is people-first, valuing every guest and teammate.

Company Description: Headquartered in Rochester, NY, since 1957, Monro has grown to nearly 1,300 auto repair shops and tire dealers across 32 states. We support 16 tire and auto service brands, serving diverse communities nationwide. Our mission is to provide the highest quality tire and auto services, trusted by our guests as the best in their neighborhoods. We seek motivated individuals at all career stages who share our vision for excellence in automotive maintenance and repair.

Job Description: The Store Manager leads daily operations, overseeing General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Managers. Reporting to the District Manager, responsibilities include team leadership, coaching, developing staff, promoting products and services, and ensuring excellent guest experiences.

Salary Range: $59,000 - $64,000 per year, based on experience. This role is eligible for additional compensation and incentives.

Responsibilities include:

1. Develop sales and technical teams to deliver a 5-star guest experience.
2. Achieve sales goals through effective planning and product knowledge.
3. Introduce tire and service products to maximize sales and guest satisfaction.
4. Train and support teammates in shop operations and guest services.
5. Provide direction to technicians, assisting with services and repairs as needed.
6. Manage staffing, including recruiting, hiring, training, scheduling, and performance evaluations.
7. Control expenses related to payroll, store maintenance, supplies, and utilities.
8. Manage inventory, including pulling tires and parts, stocking, and ordering.
9. Audit courtesy inspections and ensure store cleanliness and readiness.
10. Schedule guest appointments and assign tasks based on skill levels.
11. Meet sales targets by informing guests about products and promotions.
12. Address guest needs, complaints, and adjustments to ensure satisfaction.
13. Build relationships to foster customer loyalty and retention.
14. Convey repair and service needs clearly to guests.
15. Adhere to company policies, safety standards, and regulatory requirements.
16. Maintain technical knowledge through ongoing training.
17. Operate and maintain equipment safely.
18. Perform other duties as assigned.

Qualifications:

• High School Diploma or equivalent.
• Leadership experience in retail or sales environments.
• Ability to manage financial results and control costs.
• Effective team motivation and communication skills.
• Problem-solving, inventory management, and customer service skills.
• Valid driver’s license and satisfactory Motor Vehicle Report.
• Background checks conducted in accordance with law.

Profile Summary:

• Customer-focused with experience in service environments.
• Excellent communication skills.
• Goal-driven with basic math skills.
• Proactive, with multitasking ability in fast-paced settings.
• Mentoring, coaching, and problem-solving skills.

Work Environment & Physical Requirements:

• Automotive shop environment with exposure to noise, weather, chemicals, and dirt.
• Flexible hours, including weekends and holidays.
• Ability to lift up to 50 lbs, stand, walk, and perform physical tasks.

Additional Information:

• Benefits include incentives, paid time off, certifications reimbursement, 401(k), healthcare, employee discounts, and career growth opportunities.
• Equal opportunity employer committed to diversity and inclusion.

Growth Opportunity: We support career development through training, certifications, and educational programs at Monro University.