Automotive Store Lead: Ops, Sales & Team Growth

USA GPC Genuine Parts Company; Downers Grove (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Job summary

USA GPC Genuine Parts Company seeks an Assistant Store Manager to lead NAPA retail operations, drive customer care, and oversee daily store tasks from counter sales to inventory and delivery coordination. You will support the Store Manager and actively contribute to sales growth while maintaining high service standards.

The role emphasizes developing talent, ensuring safety, and managing performance across fast-paced retail settings. Overtime and keyholder duties may apply.

Qualifications

• High school diploma or equivalent.
• Technical or trade school courses or degree completion.
• Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive.
• Leadership experience.
• Passion for delivering customer care and building long term relationships.
• Thrive off working in a very fast paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience.
• Entirely customer-centric (external/internal).
• ASE Certifications a plus NAPA Know How.

Responsibilities

• Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.
• May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.
• Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).
• Model expected behaviors, processes, and customer standards.
• Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).
• Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.
• Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.
• Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.
• Support talent development: provide coaching, and mentor successors for advancement.
• Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

Skills

Leadership experience

Customer service

Operational excellence

Communication

Education

High school diploma or equivalent

Technical or trade school courses or degree completion

Tools

Inventory management systems

Job description

USA GPC Genuine Parts Company seeks an Assistant Store Manager to lead NAPA retail operations, drive customer care, and oversee daily store tasks from counter sales to inventory and delivery coordination. You will support the Store Manager and actively contribute to sales growth while maintaining high service standards.

The role emphasizes developing talent, ensuring safety, and managing performance across fast-paced retail settings. Overtime and keyholder duties may apply.