Automotive Store Lead: Customer Care & Growth

NAPA Auto Parts; Pittsville (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401K

Paid Time Off

Family Owned

Job summary

NAPA Auto Parts in Pittsville, TX is seeking an Assistant Store Manager to leverage automotive expertise and customer service to lead daily store operations.

You will mentor a fast-paced team, partner with the Store Manager to drive sales, protect assets, and ensure a superior shopping experience for both wholesale and retail customers. This role offers growth opportunities within a family-owned company with over 40 years of automotive experience.

Qualifications

• High school diploma or equivalent.
• Experience in the automotive after-market service industry or hobby/DIY world, or willingness to learn all things automotive.
• Passion for delivering customer care and building long term relationships.
• Thrive in a fast-paced and complex environment.
• Knowledge of cataloging and/or inventory management systems.
• Ability to lift 60lbs in some situations.
• ASE certifications (nice to have).
• NAPA Know How.

Responsibilities

• Lead a successful team, support the store manager, and manage in our fast-paced retail stores.
• Manage store operations to maximize sales, profits, and customer service.
• Build, coach, train, and engage crew team to deliver superior levels of customer care and business results.
• Inventory protection, asset management, operational and safety issues.
• Overall cleanliness and readiness of delivery vehicles, sales floor, stock room, and outside areas.
• Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures.
• Grow customer relationships, help with sales/service questions, and ensure positive experience both in the store and on the phone.

Skills

Customer service

Leadership

Inventory management

Team motivation

Physical stamina

Automotive knowledge

Lifting 60 lbs

ASE certifications

NAPA Know How

Education

High school diploma or equivalent

Tools

Inventory management systems

Cataloging systems

Job description

NAPA Auto Parts in Pittsville, TX is seeking an Assistant Store Manager to leverage automotive expertise and customer service to lead daily store operations.

You will mentor a fast-paced team, partner with the Store Manager to drive sales, protect assets, and ensure a superior shopping experience for both wholesale and retail customers. This role offers growth opportunities within a family-owned company with over 40 years of automotive experience.