Automotive Software Onboarding Specialist (Fixed Ops)

PBS Systems; Arlington (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Professional Development

Travel Opportunities

Health Benefits

Paid Time Off

Inclusive Culture

Employee Recognition

Competitive Base Salary

Certification Bonuses

Staff Discounts

Job summary

PBS Systems in Arlington, TX seeks an Automotive Software Onboarding Specialist for Fixed Ops to train dealers on PBS v10 Apex and guide deployment into daily operations. The role focuses on Parts & Service silos and requires 1–2 years in a dealership environment, plus strong communication and customer-service skills.

You will deliver virtual trainings, support product adoption, and collaborate with the v10 Apex team to improve customer outcomes.

Qualifications

• 1-2 years' experience in a car dealership environment, with a focus in Fixed Operations.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn new tools quickly.
• Excellent communication skills, including presentation and public speaking
• Excellent customer service skills and phone etiquette
• Effective time management and organizational skills
• Strong problem solving and troubleshooting skills
• Strong multi-tasking skills and the ability to prioritize tasks without direction
• High School Diploma.

Responsibilities

• Support customers in improving operational efficiency and workflow consistency through PBS v10 Apex.
• Learn and develop an understanding of all areas of the PBS v10 Apex software and the training process.
• Assist customers with deployment, transition, and adoption of PBS v10 Apex into daily dealership operations.
• Deliver virtual training sessions to customers within assigned modules.
• Drive product adoption by reinforcing best practices and encouraging engagement.
• Follow up with customers post-training to support retention and long-term success.
• Identify gaps in customer usage and provide guidance to improve confidence and efficiency.
• Maintain positive relationships with customers and ensure needs are met.
• Respond to training requests in a timely manner.
• Write up tickets and escalate issues to the appropriate teams.
• Monitor the v10 Apex queue and maintain documentation as processes change.
• Share knowledge within module and across the v10 Apex team.
• Learn new products to increase knowledge and cross-train.
• Commit to ongoing education and cross-training.

Skills

Dealership experience

Communication

Customer service

Time management

Problem solving

Multitasking

Public speaking

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Automotive Software Onboarding Specialist (Fixed Ops)

Arlington Office, 2229 Avenue J, Arlington, Texas, United States of America

Job Description

Posted Friday, August 7, 2026 at 6:00 AM

Company Name:

Job Location:

Arlington, TX

Job Type:

Full-time, Permanent

No. of Openings:

1

Job Requirement(s):

n/a

Internal Job Title:

v10 Apex Onboarding & Adoption Specialist - Fixed Ops

Reports To:

Team Lead, v10 Apex Onboarding & Adoption

PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we've only just begun!

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

This role will focus on the Fixed Ops (Parts & Service)silos of our software.

Job Responsibilities:

• Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex
• Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software
• Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations
• Deliver virtual training sessions to customers within assigned module(s)
• Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities
• Follow up with customers post-training to support retention, adoption, and long-term success with the software
• Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met
• Responds to internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise, escalates issues to corresponding teams
• Ensure v10 Apex queue is monitored
• Maintain documentation and update as processes change within department
• Knowledge sharing within own module and others within the v10 Apex team
• Take the initiative to learn new products to increase knowledge
• Willingness to commit to an ongoing system of education and cross-training
• Perform other duties and responsibilities as assigned

Qualifications:

• 1-2 years' experience in a car dealership environment, with a focus in Fixed Operations
• Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!
• Excellent communication skills, including presentation and public speaking
• Excellent customer service skills and phone etiquette
• Effective time management and organizational skills
• Strong problem solving and troubleshooting skills
• Strong multi-tasking skills and the ability to prioritize tasks without direction
• High School Diploma

What we offer:

• Professional Development - Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off - Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Additional performance incentives
• Staff discounts - Exclusive savings with partners such as GM, Dell, and more

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

Arlington Office, 2229 Avenue J, Arlington, Texas, United States of America