Fixed Operations Specialist

APCO Holdings, LLC; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision coverage

401(k) with company match

Professional development opportunities

Job summary

APCO Holdings, LLC is seeking an experienced professional to enhance dealership performance across the United States. This role focuses on building relationships, providing coaching, and improving service operations in the automotive sector.

The ideal candidate has strong communication skills, automotive service center experience, and a passion for driving improvement. This position requires up to 80% overnight travel for in-person support and consultations.

Qualifications

• Minimum of 2 years of automotive service center experience.
• Valid driver’s license and ability to safely operate a motor vehicle.

Responsibilities

• Build and maintain strong relationships with dealership leadership and staff.
• Conduct one-on-one development sessions with service personnel.
• Provide guidance and support related to APCO products and operations.

Skills

Strong communication, presentation, and relationship-building skills

Ability to travel within assigned territory

Self-motivated and competitive

Education

High school diploma or GED

Job description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data‑driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

What You'll Do

Dealer Relationship Management

• Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff
• Serve as a trusted resource and consultant for dealership fixed operations teams
• Develop retention strategies that strengthen existing dealer partnerships and support revenue growth
• Identify opportunities to improve dealership performance and customer experience

Training & Performance Coaching

• Conduct one‑on‑one development sessions with service personnel and leadership
• Support dealerships in implementing effective customer retention and service lane processes
• Reinforce performance expectations and operational best practices through ongoing coaching and follow‑up

Compliance & Operational Support

• Provide guidance and support related to APCO products, processes, and service center operations
• Communicate effectively with dealership personnel to execute initiatives and drive results

Territory Management

• Travel regularly to dealerships to provide onsite support, coaching, and consultation
• Prioritize activities and manage schedules independently to maximize effectiveness
• Track activity, opportunities, and dealer engagement to support retention and growth objectives

What Makes You Successful

You thrive on building relationships and influencing outcomes. You enjoy working directly with dealership teams, helping them improve performance, and identifying opportunities to drive results.

You are self‑motivated, competitive, and comfortable working independently while managing multiple priorities. You combine strong business acumen with coaching and communication skills, allowing you to build credibility and trust with dealership personnel at every level.

Basic Qualifications

• High school diploma or GED
• Minimum of 2 years of automotive service center experience
• Strong communication, presentation, and relationship‑building skills
• Ability to travel within assigned territory
• Valid driver’s license and ability to safely operate a motor vehicle

Preferred Qualifications

• Experience as a Service Manager, Fixed Operations Manager, GSM, or General Manager
• Experience in automotive sales, service training, dealership consulting, or vendor services

This Role Might Be a Great Fit If You…

• Enjoy working directly with dealership teams
• Like coaching, mentoring, and developing others
• Are passionate about improving dealership performance
• Thrive in a field‑based, relationship‑driven environment
• Want a role that combines training, consulting, business development, and account management

Travel Requirements

This is a field‑based position requiring up to 80% overnight travel throughout an assigned territory. The role involves visiting dealership locations, conducting onsite training and coaching, and supporting dealership operations in person.

What We Offer

• Competitive compensation and incentive opportunities
• Medical, dental, and vision coverage
• 401(k) with company match
• Professional development and growth opportunities
• The opportunity to work directly with dealership leaders and influence business results

By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.