Automotive Shop Leader — Growth & Operations

Gemba Automotive; Mesa (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Gemba Automotive in Mesa, AZ seeks a General Manager to drive shop performance, lead teams, and achieve financial and customer-service goals. You will balance operations, personnel development, and strategic growth while maintaining safety and quality standards.

Responsibilities include overseeing daily shop operations, setting KPIs, managing budgets, and fostering a culture of teamwork and continuous improvement to deliver exceptional service and profitability.

Qualifications

• Proven experience leading an automotive service operation.
• Strong financial management and KPI-driven mindset.
• Commitment to safety, compliance, and high customer satisfaction.

Responsibilities

• Team leadership and collaboration with Leadership, Departments and Team Members to drive performance.
• Develop and monitor a departmental scorecard; track metrics daily, weekly, monthly, and quarterly.
• Create, implement, and enforce SOPs; ensure adherence to process library and file management.

Job description

Gemba Automotive in Mesa, AZ seeks a General Manager to drive shop performance, lead teams, and achieve financial and customer-service goals. You will balance operations, personnel development, and strategic growth while maintaining safety and quality standards.

Responsibilities include overseeing daily shop operations, setting KPIs, managing budgets, and fostering a culture of teamwork and continuous improvement to deliver exceptional service and profitability.