Automotive Services Manager

Forsyth County; Winston-Salem (NC); On-site; USD 65,000 - 70,000; Full time

Job summary

Forsyth County is seeking an Automotive Services Manager to lead its Automotive Services Division. The ideal candidate will oversee fleet management and maintenance for over 700 vehicles, ensuring regulatory compliance and operational efficiency. This role requires strong leadership and management skills, ideally with a background in fleet operations.

Qualifications

• Five years of experience as a supervisor or manager in fleet operations management.
• Knowledge of business management principles and customer service.

Responsibilities

• Manages vehicle maintenance and repairs for county vehicles.
• Supervises team of qualified mechanics and administrative staff.
• Develops and maintains annual division budget.

Skills

Leadership

Customer service

Communication

Education

Bachelor's Degree in Business Administration or related field

Job description

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General Statement of Duties

Forsyth County's General Services Department has an opening for Automotive Services Manager. The Automotive Services Manager serves as the manager of the Automotive Services Division for the General Services Department. The Automotive Services Manager performs responsible, administrative and professional level duties in managing and directing the operations of the Division. Reporting to the General Services Director, this position assists with strategic planning, establishes short term and long term divisional goals, assists with development and oversight of division budgets, both operating and capital.

The Automotive Services Manager will organize and direct all aspects of automotive fleet management and maintenance for the county. Specific tasks and responsibilities include but are not limited to managing maintenance for 700+ vehicles, supervising mechanics and administrative staff, preparing specifications, purchasing vehicles, contract management, fuel program management, oversight of division safety, ensuring regulatory compliance, coordinating surplus vehicle auction sales, and preparing reports. The Automotive Services Manager occasionally advises County management and the Board of Commissioners on matters pertaining to automotive assets both orally and in writing. Independent judgment and initiative are required as the work of this position is performed under limited supervision. Work and performance are evaluated in conferences, by direct observation, review of reports, input from other departments and by attainment of individual performance objectives.

Although most work is in an office and shop environment, site visits to other County facilities are required for meetings, to address customer concerns, perform motor pool assessments, troubleshoot fleet management software and kiosk issues, etc.

The ideal candidate will be an outstanding leader, team builder, collaborator and a respected professional with knowledge and experience in the automotive field. The Automotive Services Manager plays a critical leadership role in ensuring the safe and cost-effective operation and maintenance of the County’s vehicles.

The nature of the General Services Department’s responsibilities require the Automotive Services Manager to have the flexibility to be contacted around the clock, occasionally work outside the normal work schedule and on rare occasion respond to situations occurring after hours, on weekends, and holidays.

Distinguishing Features

A successful candidate should have the following knowledge, skills and abilities:

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique.

Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state, operations for the protection of people and property.

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and employee relations.

General knowledge of operation of combustion engines and electric vehicles.

Considerable knowledge of the tools, equipment, and materials used in the repair and maintenance of automotive equipment.

Working knowledge of cost accounting methods, budget development and monitoring.

Ability to oversee, plan and direct subordinate supervisors and mechanics that diagnose and repair operating defects in automotive equipment and make decisions in accordance with established maintenance policies.

Ability to maintain or supervise the maintenance of equipment and to prepare reports.

Ability to maintain effective working relationships with subordinates and other departmental personnel.

Knowledge of and ability to use a variety of computer equipment and software programs.

Excellent communication skills, ability to present information both orally and in writing.

Minimum Education And Experience

Graduation from a four-year college or university with a degree in Business Administration or related field, and five years of experience as a supervisor or manager with increasingly responsible experience in fleet operations management in an automotive or heavy equipment repair shop, including the direction of stock control activities; or an equivalent combination of education, training and experience.

Valid driver's license required.

Lifting up to 20 lbs. occasionally 10 lbs. frequently or negligible amounts constantly, requires walking or standing to a significant degree.

Essential Duties And Responsibilities

Essential Duties and Responsibilities include but are not limited to:

Manages vehicle related functions for all county vehicles, including law enforcement and emergency services vehicles

Manage vehicle maintenance - plan, organize, and oversee efficient repairs and preventative

maintenance.

Supervises team of qualified mechanics.

Interviews applicants, makes recommendations for appointments to vacant positions, trains staff, monitors work quality and productivity, evaluates on-going work performance, handles all work performance issues.

Conducts regular team meetings, maintains department communications.

Regularly analyze operations and work flow to assure efficiencies are maintained.

Develops and maintains annual division budget, monitors day-to-day expenditures.

Prepares specifications for all vehicle purchases.

Orders and maintains all specialized vehicle equipment.

Oversees parts and inventory management, monitors prices, quality, and distribution of resources.

Reports accident related issues to Risk Management, notifies appropriate staff of authorized repairs and schedules.

Coordinates vehicle bidding process and procurement with County Purchasing. Reviews all bids for accuracy,

completeness and compliance with specifications. Recommends vendor with best equipment bid to department management.

Ensure that all Federal, State and local regulations are met at all times, assure facility meets all OSHA regulations, monitor staff training and confirm completion of all safety training requirements.

Ensures regulatory compliance related to renewal of vehicle registration, and state safety and emission inspections, for the fleet and distributes necessary documents to affected staff.

Resolves issues regarding payment for fuel, equipment installation or services provided by an external vendor.

Coordinates distribution of surplus vehicles and sale of same at auction.

Prepares detailed reports internally and for various county departments to include budget, finance, and purchasing.

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01

The following supplemental questions may be used as a scored evaluation of your knowledge, skills and experience. Be certain that the choices you make correspond to the information you have provided on your application. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during a hiring interview. By completing this supplemental evaluation you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to the questions.

• Yes I understand and agree
• No I do not agree
  
  

02

What best describes your highest level of completed education?

• Did not finish High School
• High School Diploma or GED
• Some college
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
  
  

03

Do you have a Bachelor's Degree in Business Administration or related field and five years experience as a supervisor or manager with increasingly responsible experience in fleet operations?

• Yes
• No
  
  

04

In what field is your degree? If you do not have degree, please write N/A.

05

How many years of experience do you have as a supervisor or Manager in fleet operations management in an automotive or heavy equipment repair shop?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years to less than 7 years
• 7 years to less than 10 years
• 10 years or more
  
  

06

How many years experience do you have in managing service contracts?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years to less than 7 years
• 7 years to less than 10 years
• 10 years or more
  
  

07

How many years experience do you have supervising employees in a workplace setting?

• No experience
• Less than 1 year
• 1 year to less than 3 years
• 3 years to less than 5 years
• 5 years to less than 7 years
• 7 years to less than 10 years
• 10 years or more
  
  

08

Do you have experience writing specifications, policies and procedures (including specifications for emergency and public service vehicles) as well as developing policies and procedures?

• Yes
• No
  
  

09

If you answered yes to the previous question, briefly explain the types of specifications, policies and procedures you have written. If you answered no, please write N/A.

10

Have you worked in a position that requires knowledge of North Carolina state and local statutes and ordinances?

• Yes
• No
  
  

11

Do you have experience interpreting contracts, statutes, regulations, codes, electronic diagrams and schematics?

• Yes
• No
  
  

12

Are you available to be contacted around the clock, occasionally work outside of normal work hours and respond to situations occurring after hours, on weekends, and holidays?

• Yes
• No
  
  

13

Please list any current relevant certifications you have. If you have none, please write N/A.

14

Do you have a valid driver's license?

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Government Administration

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