Automotive Service Writer - Sales & Customer Care Pro

Power Monkey Motors/Grease Monkey 1120; Horseshoe Bay (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Performance-based compensation

401(k) with matching

Job summary

An automotive service provider in Horseshoe Bay, Texas is seeking a Service Writer to sell repairs and services based on customer needs. You will assist with customer inquiries and manage administrative tasks. Candidates should have at least 3 years of sales experience and be fluent in English. This full-time position offers paid time off and no weekend work.

Qualifications

• At least 3 years in a sales or consulting role.
• Able to work in a fast-paced, distracting environment.
• Must communicate fluently in English, Spanish is a plus.

Responsibilities

• Sell services and repairs to customers based on their needs.
• Assist customers with inquiries over phone and email.
• Create invoices and process part orders under manager's direction.

Skills

Sales Experience

Organizational Skills

Computer Knowledge

Communication Skills

Math Skills

Tools

Tekmetric

Autoflow

Autotextme

Job description

Future Opening: Service Advisor Writer five k to 14 k each month

Do you want to work in a great location with great people in the beautiful Texas Hill Country? We're focused on success and growth and we DON'T WORK WEEKENDS. We offer
- 9 bay shop
- high end clients who appreciate their vehicles and maintain them properly
- paid time off
- paid holidays
- no weekends
- performance-based compensation
- out of State travel for training
- web based training tools
- out of State training
- 401(k) with matching

Reports to: Service Manager

Hours: Full-Time

Purpose & Objective:

The Service Writer role is a very important to the success of our business. The primary job of this position is selling customers the recommended services and repairs made by the technicians based on the customers’ needs, goals, and desires. This role also assists in the administrative and customer service aspects of the business.

Job Responsibilities and Duties:

Primary:

● Sales: Sell repairs and service to customers based on their needs goals and desires, using company guidelines and best practices.

Secondary:

● Customer Service: Assist customers by answering questions and inquiries over the phone, via email, and in person.

● Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under direction of manager.

● Other tasks: Fill in on tasks as needed to maintain the flow of the shop. Examples could be: running a shuttle, checking out customers, cleaning the bathroom, picking up a part, or any other task that can be safely completed which is needed.

Minimum Qualifications:

● Sales Experience: At least 3 years in a sales or consulting role.

● Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.

● Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs. Experience with Tekmetric and/or Autoflow/Autotextme will be highly valued!

● Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone. Spanish language ability will be highly valued!

● Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.

● Physical Demands:

○ Must be able to get into and out of various vehicles without assistance.

○ Must be able to drive a motor vehicle with passengers.

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice

We have a well-known corporate brand name but we ARE INDIVIDUALLY OWNED AND OPERATED AND ARE THE COMMUNITIES BEST KNOWN FULL SERVICE REPAIR TEAM! The shop was previously called Alan's Wrench and has been around since January 2009 and was purchased in 2019. Over the following year and a half/two years, the name was changed to Grease Monkey, after becoming part of a national franchisor, giving us big company benefits like training tools, national vendor agreements, technology, out of State training locations, etc, while maintaining our local ownership and complete independence.

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

Do you have reliable transportation to and from work? *

Please briefly describe your sales record (in terms of dollars or volume of product and achievement of quotas) for the last three years. *

How much was an average sales at your previous position? *

Do you authorize Grease Monkey to request a background check and any data or text charges that may be incurred? *

Referral code from a current employee If no code provided, add their name instead.

Some Perks of Working at Grease Monkey Include:

Comprehensive, out of State Training

NO WEEKENDS

Cutting edge technology tools

Competitive Compensation

Matching 401(k)

Paid Time Off

Heated and air conditioned shops

Health plans

My time working there I've learned a lot. The owner was very knowledgeable. The only place I've work where the owner will actually work with you and get his hands dirty. If we were short staffed he actually got down in the pit and helped. He gave people the opportunity to grow and learn if they were willing.