Automotive Center Manager

Grease Monkey Warner Robins; Warner Robins (GA); On-site; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

An automotive service center in Warner Robins is seeking a Dynamic Manager to oversee operations and ensure exceptional customer service. The ideal candidate will have previous management experience in a retail automotive setting, strong business management skills, and excellent employee relations capabilities. The role involves supervising staff, handling customer complaints, and ensuring efficient center operations, with opportunities for advancement and competitive benefits.

Qualifications

• Previous experience managing a retail automotive center or equivalent related business required.
• Ability and license to operate motor vehicles; ability to properly use mechanical hand tools.
• Basic literacy (reading, writing, math); verbal communication skills.

Responsibilities

• Supervise all center employees and manage hiring and training.
• Handle customer relations and resolve complaints.
• Maintain center operations and financial records.

Skills

Business Management

Customer Service

Employee Relations

Intermediate Computing skills

Education

ACE certification

Job description

Overview

Founded in 1978 and headquartered in Denver, Colorado, Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.

Position Overview

We, at Grease Monkey, are looking for a Dynamic Manager who is growth- and results-driven, laser-focused on providing first-class customer service and guest experience to all valued customers.

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities

• Customer Relations: Welcome customers immediately in a professional manner. Explain Grease Monkey services and pricing during the Welcome, Wait/Show and Departure. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Resolve customer complaints and damage claims.
• Employee Supervision and Management: Direct supervision of all center employees. Duties include hiring new employees as needed; evaluating employee performance on a regular basis; resolving employee complaints; administering employee discipline as required; discharging employees as required.
• Provide thorough training to new employees; conduct routine training sessions for all employees on new products, services, skills, procedures, and policies.
• Schedule employees for effective center coverage and efficient use of labor; ensure accurate time-clock use.
• Prepare payroll each pay period.
• Maintain accurate and complete employee files.
• Center Operations: Ensure proper execution of all activities in the service bays; print and monitor daily, weekly, and monthly sales and inventory reports; monitor cash register functions and credit card handling; maintain POS computer software and hardware (backups, upgrades, routine maintenance); make daily bank deposits; perform daily close-out procedures; prepare weekly and monthly paperwork; monitor inventory, place appropriate orders, and perform accurate monthly inventory counts; ensure cleanliness and appeal of entire site; maintain a safe working environment; maintain physical plant, tools, equipment, inventory, supplies, and personal property.
• Other Duties and Responsibilities: Solicit fleet accounts; plan and execute local center marketing functions; participate in community activities; maintain required postings and records (OSHA, MSDS, federal, state, and local).

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills.
• Basic literacy (reading, writing, math); verbal communication skills.
• Ability and license to operate motor vehicles; ability to properly use mechanical hand tools.
• Previous experience managing a retail automotive center or equivalent related business required. Auto Mechanical Skills are required and ACE certification is a plus.

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

Benefits/Perks

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.