Automotive Center Manager

Grease Monkey; Kentucky; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive Pay, with Incentives

Paid Time Off

Bonus Programs

Flexible Hours

Opportunities for Advancement

Discounted Services for Employees

Job summary

A leading automotive service company is seeking an Automotive Center Manager. This role requires overseeing operations, ensuring customer satisfaction, and managing employees for efficient service delivery. Candidates should have experience in automotive services, strong skills in business management, and excellent customer and employee relations. Compensation ranges from $70,000 to $95,000 annually with various benefits including competitive pay, bonus programs, and flexible hours.

Qualifications

• Previous experience managing a retail automotive center or equivalent related business required.
• Ability and licensed to operate motor vehicles.
• Ability to properly use mechanical hand tools.

Responsibilities

• Ensure successful operation and profitability of the center.
• Provide thorough training to new employees.
• Assist team with oil changes and repairs.

Skills

Business Management

Employee Relations

Customer Service

Intermediate Computing skills

Job description

Future Opening: Automotive Center Manager

Company Overview

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC serves more than 2 million customers each year.

Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews provide an exceptional experience, delivered with speed and precision.

Position Overview

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Responsibilities

Customer Relations

• Welcome customers immediately in a professional manner. Explain Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.

Employee Supervision and Management

The Center Manager is responsible for the direct supervision of all employees of the center. Duties include:

• Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
• Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
• Ensure employee timesheets are accurate each pay period
• Maintain accurate and complete employee files

Center Operations

• Ensure proper execution of all activities in the service bays
• Assist team with completing oil changes, brake services, tire services and small repairs
• Assist team with diagnosing and recommending repairs to customers
• Assist team with customer relations, including service reviews and repair presentations
• Print and monitor daily, weekly, and monthly sales and inventory reports
• Monitor cash register functions and credit card handling
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
• Perform daily close-out procedure
• Prepare weekly and monthly paperwork
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
• Ensure cleanliness and appeal of entire site
• Maintain safe working environment
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property

Other Duties and Responsibilities

• Perform maintenance and vehicle repairs as required
• Diagnose and troubleshoot basic automotive systems
• Perform oil changes, brake replacements, tire replacements, light repair work
• Oversee the efficient operation of oil change and repair bays
• Participate in community activities
• Plan and execute local center marketing functions

Qualifications

• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
• Basic literacy (read, write, math skills); Verbal communication skills
• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Working Conditions

Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.

Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.

• Competitive Pay, with Incentives
• Paid Time Off
• Bonus Programs
• Flexible Hours
• Opportunities for Advancement
• Discounted Services for Employees

Compensation: $70,000.00 - $95,000.00 per year

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Grease Monkey Corporate.

(if you already have a resume on Indeed)

Or apply here

How many years of experience do you have managing an Automotive Service location? *

Do you have professional experience servicing automobiles, including oil changes, brake systems and tires?? *

Do you have experience hiring and firing employees? *

Do you have the ability to succeed in a fast paced environment solving multiple problems at once? *

I was referred to this position by a current employee

Who referred you?

Perks of Working at Grease Monkey Include: