Automotive Service Technician - Ann Arbor, Michigan, United States

LaFontaine Automotive Group; Ann Arbor (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks an Automotive Service Technician to join their team in Ann Arbor. This exciting role offers a TIERED Pay Plan and a Longevity BONUS Program, ensuring that your skills are recognized and rewarded. You will perform essential vehicle repairs and maintenance, adhering to both dealer and factory standards while ensuring customer satisfaction. The company prides itself on building lifelong relationships with customers and providing a supportive work environment. If you are passionate about automotive service and want to grow your career, this opportunity is perfect for you.

Benefits

Competitive Compensation

Technician Tiered Pay Plan

Technician Longevity Bonus Program

Employee Discounts

Medical, Dental, Vision Benefits

401(k) with Employer Match

Paid Time Off

Holiday Pay

Qualifications

• Ability to read and comprehend instructions and information.
• Excellent communication skills and professional appearance.

Responsibilities

• Perform vehicle repair and maintenance work as assigned.
• Diagnose malfunctions and communicate with Parts Department.
• Document work performed and ensure customer satisfaction.

Skills

Customer Satisfaction

Communication Skills

Problem-Solving

Attention to Detail

Valid Driver's License

Education

High School Diploma or GED

Michigan Mechanic Certification

Job description

Join to apply for the Automotive Service Technician - Ann Arbor, Michigan, United States role at LaFontaine Automotive Group.

Are you a technician interested in a TIERED Pay Plan, Longevity BONUS Program, On-the-Job training, and so much more? If so, this opportunity is for you! We welcome Technicians, Trainees, and Apprentices to join the Highest Paying Dealership in the State!

Job Description

THE POSITION: Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards.

The Perks

• Competitive Compensation based on experience and Certifications (State and/or A.S.E.)
• Technician Tiered Pay Plan (Pay rate increases based on flagged hours.)
• Technician Longevity Bonus Program
• Monthly Technician Hours Turned Contest
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills and Qualifications

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.
• Valid driver’s license and satisfactory Motor Vehicle Report (MVR) are required.

Education And Experience

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• High School Diploma or GED.
• Michigan Mechanic Certification.

Essential Duties & Responsibilities

• Receive repair orders from dispatcher and take to stall area.
• Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards.
• Diagnose the cause of any malfunction and perform repair as authorized.
• Communicate with the Parts Department to obtain the needed parts.
• Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
• Advise the service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time.
• Document work performed.
• Road-test vehicles to ensure repair has addressed the customer complaint.
• Quality check work performed.
• Attend training classes.
• Keep abreast of factory technical bulletins.
• Ensure that customers’ vehicles are kept clean.
• Administer safety and housekeeping policies and procedures.
• Understand and follow federal, state, and local regulations, governing service repair work.

Physical Requirements

• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• The employee is occasionally required to walk, sit, and talk or hear.
• The employee must frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds.

The Company

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities. The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Motor Vehicle Manufacturing