Automotive Service Advisor - Ann Arbor, Michigan, United States

LaFontaine Automotive Group; Ann Arbor (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive group in Ann Arbor is seeking an Automotive Service Advisor. This role involves scheduling service work, selling additional services, and ensuring customer satisfaction. The ideal candidate will have strong communication skills and a customer-focused attitude. Join a company that values family, community, and employee growth.

Benefits

Competitive Compensation

Employee Referral Program

Employee Discounts on Sales and Service

Benefits Package

401(k) and Employer Match

Paid Time Off

Holiday Pay

Qualifications

• Prior experience preferred.
• 2 years or more experience required.

Responsibilities

• Schedule service work and sell additional services.
• Maintain customer satisfaction and communicate effectively.
• Provide estimates and follow up with customers.

Skills

Problem Solving

Documentation and Repair Order Entry

Customer focused

Positive Attitude

Team Player

Strong written and verbal communication skills

Education

High School Diploma or GED

Job description

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Automotive Service Advisor

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

Job Description

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

The Perks

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications

• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficient in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player

Education And Experience

• Prior Experience Preferred
• Ability to read and comprehend instructions and information
• High School Diploma or GED
• 2 years or more experience

Essential Duties & Responsibilities

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly, and professional manner. Communicate with customers to determine their mechanical problems and obtain accurate customer and vehicle data.
• Test-drive vehicle as necessary
• Advise customers on vehicle care and maintenance in accordance with manufacturer specifications
• Inspect vehicles for additional repair needs and explain repairs clearly
• Notify dispatcher of incoming work
• Provide estimates for labor and parts; follow up with customers for approval if needed
• Establish payment methods and obtain credit approval if necessary
• Obtain customer signatures and provide copies of repair orders
• Follow up on repair progress and communicate with customers about changes
• Handle inquiries regarding work and appointments
• Ensure work quality and reduce comebacks
• Deliver vehicles and answer customer questions
• Maintain good customer relationships for repeat business
• Keep work and waiting areas clean

Physical Requirements

• Occasionally use hands, reach, climb, balance, stoop, kneel, crouch, or crawl
• Regularly stand, talk, hear, walk, and sit
• Potential exposure to exhaust fumes or airborne particles
• Occasionally lift/move up to 10 pounds
• Specific vision abilities required include close, distance, color, and peripheral vision

The Company

Founded in 1980, LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers, and 34 locations. Employing nearly 2,500 staff, it aims to build lifelong relationships connecting families and communities through personalized automotive experiences. The group actively participates in community and charity work, representing brands like Buick, Cadillac, Chevrolet, and others. Visit www.familydeal.com for more info.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Motor Vehicle Manufacturing