Automotive Service Store Manager

Point S Tire and Auto Service; Puyallup (WA); On-site; USD 84,000 - 125,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Wellness resources

Job summary

Point S Tire and Auto Service in Washington state is seeking an Automotive Center Service Manager to lead the service department, boost efficiency, and deliver outstanding customer care. You will guide advisors, technicians, and support staff while ensuring profitability and top-quality work.

The role requires proven leadership, deep knowledge of automotive maintenance and repair, and strong operational discipline.

Qualifications

• Proven experience as an Automotive Service Manager or in a similar leadership role.
• Strong knowledge of automotive maintenance, repair processes, and industry standards.
• Excellent leadership, problem-solving, and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong customer service and communication abilities.

Responsibilities

• Oversee all service center operations, ensuring efficiency, quality, and profitability.
• Lead and motivate a team of service advisors, technicians, and support staff.
• Ensure outstanding customer service by addressing inquiries, concerns, and feedback.
• Monitor and analyze key performance metrics to drive business growth.
• Manage service schedules, workflow, and quality control to optimize operations.
• Maintain compliance with safety standards and company policies.
• Develop and implement strategies to improve customer retention and revenue.
• Oversee inventory management and vendor relationships for parts and supplies.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Education

Experience in automotive service management leadership

Tools

Service management software

Business operations

Job description

About Us

The Shop Point S Tire and Auto Service is a premier provider of automotive maintenance and repair services, dedicated to delivering top-quality customer service and expert vehicle care. We are excited to expand into Kirkland. We are seeking a dynamic and experienced Automotive Center Service Manager to lead our service department, enhance operational performance, and ensure customer satisfaction.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Wellness resources

Job Responsibilities

• Oversee all service center operations, ensuring efficiency, quality, and profitability
• Lead and motivate a team of service advisors, technicians, and support staff
• Ensure outstanding customer service by addressing inquiries, concerns, and feedback
• Monitor and analyze key performance metrics to drive business growth
• Manage service schedules, workflow, and quality control to optimize operations
• Maintain compliance with safety standards and company policies
• Develop and implement strategies to improve customer retention and revenue
• Oversee inventory management and vendor relationships for parts and supplies

Qualifications

• Proven experience as an Automotive Service Manager or in a similar leadership role.
• Strong knowledge of automotive maintenance, repair processes, and industry standards
• Excellent leadership, problem-solving, and organizational skills
• Ability to manage multiple tasks and work in a fast-paced environment
• Strong customer service and communication abilities
• Proficiency in service management software and business operations

Benefits

• Competitive salary with performance-based incentives
• Health, dental, and vision insurance
• Paid time off and holiday benefits
• Employee discounts on services and products
• Career development and advancement opportunities

Compensation: $84,000.00 - $125,000.00 per year

Careers

At Point S Tire, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.