Automotive Service Receptionist

Huffines; McKinney (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Health Savings Account (HSA)

401(k) retirement plan

Company-paid life insurance

Paid time off (PTO)

Paid holidays

Chaplain Services

Job summary

Huffines Kia - McKinney, TX is seeking a Service Department Receptionist to warmly greet guests, manage the front desk, and handle a high-volume phone line. You will set the tone for excellent service and perform essential administrative duties while directing inquiries to the correct departments.

You’ll be trained to assist as a loaner car coordinator, ensuring smooth coordination with service staff and customers, contributing to a friendly, efficient guest experience at Huffines Kia in

Qualifications

• Schedule: Monday–Friday 10:00 AM–7:00 PM, with occasional Saturdays
• Strong customer service and communication skills
• Ability to route calls and direct inquiries
• Willingness to be trained as loaner car coordinator
• Customer-focused attitude and professional appearance

Responsibilities

• Greet customers and set a positive tone for the visit
• Answer inbound calls and route to appropriate departments
• Provide administrative support and operate the telephone switchboard
• Coordinate questions and issues with other departments
• Support loaner car coordination as trained
• Act as a reliable information source for facility contacts

Skills

Customer service

Phone etiquette

Communication skills

Job description

Location: Huffines Kia - McKinney, TX

Job Id:7282

# of Openings:1

Why Work at Huffines:

Huffines operates 10 dealerships acrossMcKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to “WOW” our customers, team members, community, and peers.

Join a company consistently voted a “Top Places to Work” in DFW, where growth, opportunity, and customer excellence drive everything we do!

JOB DESCRIPTION:

The Service Department Receptionist answers incoming telephone calls and greets guests in a friendly, interested, and helpful manner. He or she sets the tone for our company by being an outstanding listener and information source and knows all points-of-contact for the facility to promptly assist customers. In addition, he or she performs administrative duties and operates the telephone switchboard for call routing.

JOB REQUIREMENTS:

• Schedule: Monday–Friday, 10:00 AM – 7:00 PM,
  with occasional Saturdays required (8:00 AM – 5:00 PM).
  One weekday off will be provided when working Saturday.
• Greets all customers to create a great guest experience
• Directs customers to the appropriate department or point-of-contact
• Manages inbound phone inquiries and routes calls accordingly
• Coordinates questions and issues with the appropriate department personnel
• Provides administrative assistance as needed
• Will be trained and expanded to include loaner car coordinator
• Customer service advocate is the key to success in this role

COMPENSATION and BENEFITS

• Competitive pay structure
• Work-life balanced culture
• Optional benefits including medical, vision, dental, and Health Savings Account (HSA)
• 401(k) retirement
• Company-paid life insurance
• Paid time off (PTO)
• Paid holidays
• Chaplain Services

DRUG-FREE WORKPLACE

In addition to background checks, Huffines performs pre-employment and random drug testing mepr