Automotive Service Manager | Weekends Off | Gretna

Christian Brothers Automotive; Omaha (NE); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Salary range

Paid vacation

Bonuses

Healthcare

Retirement plan

Family vacation bonus

Weekly lunches

Training program

Wellness program

Franchise leadership path

Job summary

Christian Brothers Automotive in Gretna, NE is seeking an Automotive Service Manager to lead our guest-focused shop. You will guide the team through the repair process, communicate vehicle status, and ensure guest satisfaction from check-in to checkout.

Responsibilities include running daily operations, managing staff, ensuring quality parts and margins, and presenting clear repair options with integrity. We offer a compensation range and benefits with a path to franchise leadership.

Qualifications

• 5 years work experience in Automotive Guest Service & Service Sales.
• Supervisory or Management experience in the Automotive Industry.
• Proficiency in Windows based computer software and automotive store applications.
• Experience in TekMetric software application preferred, but not required.
• ASE Service Consultant certification or equivalent experience.

Responsibilities

• Lead daily shop operations and guest experience.
• Sell services while maintaining honesty and integrity.
• Develop estimates and work orders; direct service writers.
• Ensure quality parts and target margins are achieved.
• Open/close stores; perform reconciliations and report results.

Skills

Customer service

Service sales

Leadership

Operational mindset

Communication

Education

ASE Service Consultant certification

Tools

TekMetric

Windows software

Job description

• Full-time
• Compensation: USD 120000 - USD 150000 - yearly

Company Description

Christian Brothers Automotive - Gretna

• Compensation from $120k - $150K annually for well qualified candidates
• Paid Vacation & Paid Holidays
• Team Performance Bonuses
• Healthcare Benefits Available
• Matching Retirement Plans
• Paid Family Vacation Bonus
• Weekly Lunches
• Continuous Training Available Through The CBA Flywheel Learning System
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Path to Shop Ownership Available: Future Franchise Leadership Academy (FFLA)

Job Description

Job Title:

Automotive Service Manager

Location:

Job Overview:

As a Service Manager with Christian Brothers Automotive, you are the person who leads the team that our guests look to when they need help with their vehicle and invest in their vehicle. For these reasons, you play a key role in building relationships with our guests. Our Service Managers are responsible for all that happens in our shop and how our guests are guided through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.

The Service Manager is accountable for and has authority over all aspects of the daily operation of the business. Responsibilities include, but are not limited to, guest experience, sales activities, workflow, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Director of Operations and Owner. All office and shop personnel report directly to the Service Manager.

Responsibilities include, but are not limited to:

• Serveoffice and shop personnel with humility, urgency and excellence
• Serve our guests and community in a similar manner
• Lead all daily operations
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude, and performance meets or exceeds guest satisfaction goals
• Developestimates and work orders
• Direct Service Writers' development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality parts
• Ensure target margins are achieved
• Open and close stores on a daily basis
• Perform daily, weekly, and monthly reconciliations, audits, and report analysis. Report results to Franchise Owners and/or Operators
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Serve as the primary communications interface to the guests, before, during, and after service
• Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
• Possess the ability to consistently and effectively sell our services without jeopardizing honesty and integrity
• Act in a professional manner suitable to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Other duties may be assigned

Qualifications

Qualifications:

• Understand service to others, both professionally and personally
• Possess a grow or die mentality related to all aspects of shop operations and guest care
• 5 years work experience in Automotive Guest Service & Service Sales
• Supervisory or Management experience in the Automotive Industry
• Proficiency in Windows based computer software and automotive store applications
• Experience in TekMetric software application preferred, but not required
• Graduation from an industry recognized service training programpreferred butnot required
• ASE Service Consultant certification or equivalent experience
• Driving record acceptable to our current insurance carrier
• Ability to pass a drug screening

Physical Requirements:

• Being on your feet for the majority of the workday (standing, walking, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high-volume environment
• Using a keyboard and mouse several times daily

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.