Automotive Service Manager: Lead Techs & Customer Care

Midas International, LLC; Centennial (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Free uniforms

Health insurance

Paid time off

Profit sharing

Training & development

Job summary

At Midas International, LLC, we are seeking an automotive service manager to lead the service department in a busy retail store offering tires and related automotive services. You will manage inspections, estimate pricing, and source parts while upholding our standards.

This developmental role emphasizes training from within, with strong focus on customer service, leadership, and teamwork; you will supervise up to ten technicians and ensure efficient daily operations, inventory control, and a

Qualifications

• A minimum of 2 years of store or service manager experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
• Maintain inventory counts.
• Overall cleanliness and organization of the facility.
• Other duties as assigned.

Job description

At Midas International, LLC, we are seeking an automotive service manager to lead the service department in a busy retail store offering tires and related automotive services. You will manage inspections, estimate pricing, and source parts while upholding our standards.

This developmental role emphasizes training from within, with strong focus on customer service, leadership, and teamwork; you will supervise up to ten technicians and ensure efficient daily operations, inventory control, and a