Automotive Service Manager: Lead Shop Team

Midas BRATCHER; Bourbonnais (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Bonus based on performance

Dental insurance

Profit sharing

Training & development

401(k) matching

Company parties

Competitive salary

Donation matching

Employee discounts

Job summary

Midas in Bourbonnais, IL is seeking an automotive service manager to lead the service department for a MILLION-dollar retail store selling tires and automotive parts and performing mechanical services.

Responsibilities include delivering excellent customer service, overseeing vehicle inspections, building repair orders, presenting pricing, training staff, and maintaining a clean, efficient shop. This role develops internal talent and promotes from within.

Qualifications

• Friendly and outgoing personality.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team building skills.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
• Maintain inventory counts and overall cleanliness and organization of the facility.
• Other duties as assigned.

Skills

Friendly

Outgoing

Automotive knowledge

Customer service

Leadership ability

Team building

Communication skills

Flexible retail schedule

Valid driver's license

Job description

Midas in Bourbonnais, IL is seeking an automotive service manager to lead the service department for a MILLION-dollar retail store selling tires and automotive parts and performing mechanical services.

Responsibilities include delivering excellent customer service, overseeing vehicle inspections, building repair orders, presenting pricing, training staff, and maintaining a clean, efficient shop. This role develops internal talent and promotes from within.