Automotive Service Manager - Lead Service Excellence

Kar-Guard Inc Of Mississippi; Southaven (MS); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Vision insurance

Careers Advancement Opportunities

Monday thru Friday work week

Competitive Compensation

Job summary

A leading automotive service provider is seeking a Service Manager. The ideal candidate will possess strong communication and customer relationship skills, along with previous management experience in an automotive context. Responsibilities include overseeing service technicians, ensuring timely completion of repairs, and managing service paperwork. Ideal candidates should have a high school diploma or GED, valid driver’s license, and at least two years of experience as a service writer or advisor. ASE certification is preferred.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Valid state‑issued driver’s license and clean driving record are required.
• Successful completion of a pre‑employment drug and background screening.
• At least two years of experience as an automotive service writer or service advisor is required.
• Experience as an automotive service manager is preferred.
• ASE Certification from the National Institute for Automotive Service Excellence is often a preferred qualification.

Responsibilities

• Manage a team of automotive service professionals to ensure high employee morale and customer satisfaction.
• Ensure repairs and maintenance tasks are completed in a timely manner.
• Mentor employees on best practices for improving service techniques.
• Oversee day-to-day operations of the service department.
• Manage paperwork including manuals, invoices, and repair orders.
• Assist in diagnosing vehicles and perform quality control over repairs.

Skills

Customer Service

Communication

Technical Knowledge

Computer Proficiency

Sales and Problem-Solving

Organizational Skills

Professionalism

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

A leading automotive service provider is seeking a Service Manager. The ideal candidate will possess strong communication and customer relationship skills, along with previous management experience in an automotive context. Responsibilities include overseeing service technicians, ensuring timely completion of repairs, and managing service paperwork. Ideal candidates should have a high school diploma or GED, valid driver’s license, and at least two years of experience as a service writer or advisor. ASE certification is preferred.