Automotive Service Manager — Lead & Elevate Service

Landmark Automotive Group; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Basic Life Insurance

Accident & Critical Illness Insurance

Paid Training

Short Term Disability

Vacation / PTO

Employee Purchase Program

Job summary

Landmark Automotive Group is seeking a Service Manager for our franchise automotive dealership in the Atlanta area. The candidate will lead the service team, provide guidance to staff, and ensure excellent customer service while meeting department goals.

Responsibilities include monitoring repairs, setting objectives with the service director, training staff, managing payroll, and enforcing safety and policies. A related associate degree or 2–4 years of experience is required.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training.

Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education

Associate's degree or equivalent

Job description

Landmark Automotive Group is seeking a Service Manager for our franchise automotive dealership in the Atlanta area. The candidate will lead the service team, provide guidance to staff, and ensure excellent customer service while meeting department goals.

Responsibilities include monitoring repairs, setting objectives with the service director, training staff, managing payroll, and enforcing safety and policies. A related associate degree or 2–4 years of experience is required.