Automotive Service Manager - Flow Automotive

Flow Automotive Group; Greensboro (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Flow Automotive Companies in Greensboro, NC is seeking an experienced Service Manager to lead the Service Team and help achieve store goals while upholding Flow Company's standards. The role emphasizes lean processes, ethical conduct, and exceptional customer service as the backbone of operational excellence.

You will hire and develop high-achieving, trustworthy staff, set production targets, and ensure technicians are fully trained in Flow's processes.

Qualifications

• Experience leading service teams in automotive/retail.
• Strong leadership and communication skills.
• Commitment to operational excellence and customer satisfaction.
• Ability to hire and develop high-performing staff with good character.
• Must pass pre-employment drug screening.

Responsibilities

• Lead the Service Team to achieve store goals with lean processes.
• Set and measure production goals; manage staffing levels.
• Ensure staff are trained in Flow Company's processes.
• Collaborate with store leadership and manufacturers.

Skills

Leadership

Staffing

Lean processes

Customer service

Communication

Operations management

Job description

Job DetailsJob Location: Greensboro, NC - Greensboro, NC 27409

Flow Automotive is seeking an experienced Service Manager to join an organization dedicated to providing exemplary service and creating lifelong, enthusiastic customers.

A Service Manager for Flow Companies will assist in the leadership of the Service Team in order to reach the goals established by, and in concert with, the store leadership and manufacturer. They will maintain the highest ethical standards, work habits, customer satisfaction standards and work toward the implementation of lean processes. Production goals will be set and measured. They will manage the proper level of staffing with a focus on hiring high achievers of good character who execute processes with excellence while clearly communicating performance expectations and guaranteeing that each service employee is fully trained in Flow Company's processes.

Flow Automotive Companies is committed to being on the cutting edge of the transportation industry and needs like-minded individuals to join our team. Our growth has been driven by a strategy to attract and develop high achieving people of outstanding character who are committed to operational excellence and to providing extraordinary personal service. Flow operates 54 automotive franchises representing 26 manufacturers in 10 cities and employs over 2,200+ people in North Carolina and Virginia.

Flow provides competitive earning opportunities and a comprehensive benefits plan including:

• Medical, dental, and life insurance (including dependent coverage)
• Paid time off
• Paid volunteer time
• 401(k) Retirement Plan and Financial Wellness Program
• Thrive@Flow Wellness Program
• Employee pricing for automotive service and vehicle purchases
• Scholarship program for children of employees

Applicants must pass a pre-employment drug screening.

Flow Automotive Companies is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications