Automotive Service Manager (Fleet)

Keystone Quality Transport; Corridor North (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

LifeStar Response is seeking an experienced Fleet Service Manager to lead maintenance and repair operations for the emergency medical transportation fleet. You will supervise a team of mechanics, coordinate preventive maintenance, and ensure safety and compliance across all vehicles.

The role requires strong leadership, budget oversight, and data-driven decision making to maximize fleet readiness and minimize downtime. Join a team dedicated to keeping frontline providers on the road safely.

Qualifications

• Minimum 3–5 years of fleet or automotive service management experience.
• Strong working knowledge of automotive repair, diagnostics, preventative maintenance, and fleet operations.
• Experience with fleet maintenance management software and computerized work order systems.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Oversee daily workflow of the fleet maintenance department.
• Schedule preventative maintenance, inspections, diagnostics, and repairs for all fleet vehicles.
• Ensure all vehicles meet applicable federal, state, DOT, and company safety and compliance standards.
• Supervise, coach, train, and evaluate fleet mechanics and maintenance personnel.
• Prioritize repairs to minimize vehicle downtime and maximize fleet availability.
• Coordinate outsourced repairs and vendor relationships when necessary.
• Maintain accurate maintenance records and documentation using fleet management/service software.
• Monitor vehicle maintenance history and identify trends to improve fleet reliability.
• Review, analyze, and report KPIs including uptime, costs, and productivity.
• Develop and implement strategies to improve operational efficiency and reduce maintenance expenses.
• Order, inventory, and manage parts, tools, equipment, and shop supplies.
• Ensure proper warranty tracking and recovery whenever applicable.
• Maintain a clean, organized, and safe maintenance facility.
• Assist with budgeting, forecasting, and controlling maintenance expenditures.
• Respond to emergency maintenance situations as needed.
• Collaborate with Operations, Logistics, and Leadership to support fleet readiness.
• Participate in vehicle replacement planning and fleet lifecycle management.

Skills

Leadership

Data analysis

Budgeting

Inventory management

Vendor management

KPIs

Microsoft Excel

Fleet maintenance software

Computerized work order systems

Communication

Problem solving

Education

High School Diploma or GED

Associate's degree or technical certification in Automotive/Diesel/Fleet Maintenance

Tools

Fleet maintenance software

Computerized work order systems

Job description

Job Description:

LifeStar Response is seeking an experienced and motivated Fleet Service Manager to oversee the maintenance and repair operations of our growing emergency medical transportation fleet. This leadership position is responsible for ensuring that all company vehicles remain safe, compliant, reliable, and available for service while leading a team of mechanics and coordinating all fleet maintenance activities.

Essential Duties & Responsibilities:

• Manage the daily workflow of the fleet maintenance department.
• Schedule and oversee preventative maintenance, inspections, diagnostics, and repairs for all fleet vehicles.
• Ensure all vehicles meet applicable federal, state, DOT, and company safety and compliance standards.
• Supervise, coach, train, and evaluate fleet mechanics and maintenance personnel.
• Prioritize repairs to minimize vehicle downtime and maximize fleet availability.
• Coordinate outsourced repairs and vendor relationships when necessary.
• Maintain accurate maintenance records and documentation using fleet management/service software.
• Monitor vehicle maintenance history and identify trends to improve fleet reliability.
• Review, analyze, and report key performance indicators (KPIs), including vehicle uptime, maintenance costs, preventive maintenance compliance, repair turnaround times, and technician productivity.
• Develop and implement strategies to improve operational efficiency and reduce maintenance expenses.
• Order, inventory, and manage parts, tools, equipment, and shop supplies.
• Ensure proper warranty tracking and recovery whenever applicable.
• Maintain a clean, organized, and safe maintenance facility.
• Assist with budgeting, forecasting, and controlling maintenance expenditures.
• Respond to emergency maintenance situations as needed.
• Collaborate with Operations, Logistics, and Leadership to support fleet readiness.
• Participate in vehicle replacement planning and fleet lifecycle management.

Qualifications:

• High School Diploma or GED required; Associate's degree or technical certification in Automotive, Diesel, or Fleet Maintenance preferred.
• Minimum of 3-5 years of fleet or automotive service management experience.
• Previous supervisory or leadership experience required.
• Strong working knowledge of automotive repair, diagnostics, preventative maintenance, and fleet operations.
• Experience maintaining medium-duty commercial vehicles and/or ambulances preferred.
• Demonstrated experience with fleet maintenance management software and computerized work order systems.
• Strong understanding of DOT regulations, OSHA requirements, and fleet compliance standards.Experience with inventory control and vendor management.
• Ability to analyze data and use KPIs to drive operational improvements.
• Proficient with Microsoft Office, including Excel.
• ASE certifications are preferred but not required.
• Valid driver's license with an acceptable driving record.

Knowledge, Skills & Abilities:

• Excellent leadership and team development skills.
• Strong organizational and time management abilities.
• Exceptional problem-solving and decision-making skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Effective verbal and written communication skills.
• Strong customer service mindset when supporting internal departments.
• Ability to manage budgets and control maintenance costs.
• High attention to detail and commitment to quality.
• Ability to maintain confidentiality and professionalism.
• Ability to work independently while collaborating with multiple departments.

Physical Requirements:

• Ability to stand, walk, bend, kneel, and lift up to 50 pounds.
• Ability to work in a garage environment with exposure to varying temperatures, noise, grease, and automotive chemicals.
• Ability to occasionally respond to after-hours fleet emergencies.

Why Join LifeStar Response?

LifeStar Response is committed to maintaining one of the safest and most reliable emergency medical transportation fleets in the region. We offer competitive pay, comprehensive benefits, opportunities for professional growth, and the chance to make a meaningful impact by keeping our frontline providers safely on the road.

LifeStar Response is an Equal Opportunity Employer.

Benefits:

• 401(k).
• 401(k) matching.
• Dental insurance.
• Employee assistance program.
• Health insurance.
• Life insurance.
• Paid time off.
• Retirement plan.
• Vision insurance.