Automotive Service Manager/Director

Bob Bell Chevrolet of Baltimore; Baltimore (MD); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical plans

HSA eligibility

Wellness program

Dental plan

Vision plan

401K

Disability & life insurance

Employee car purchase program

Career progression

Company culture

Job summary

Bob Bell Automotive in Baltimore, MD, is seeking an Experienced Service Manager to lead our service team and elevate the customer experience. The role offers a generous pay poten­tial with a 6-month guarantee for the right candidate, in a fast-growing, family-owned dealership environment.

You will supervise technicians and service advisors, hire staff, allocate work, and ensure a positive dealership experience for every customer.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a Service Manager/Director.
• Above-average energy level.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.
• Valid driver's license and clean driving record.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service.
• Serve as a liaison between technicians and customers.
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.
• Manage and hire technicians and service advisors.
• Interview and make new hires.
• Distribute work between technicians.
• Prioritize required services.
• Ensure customers have a positive dealership experience.
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.
• Spend quality time building relationships with the customers.

Skills

Proven record of customer satisfaction

Service Manager/Director experience

High energy

Integrity

Computer skills

Job description

Bob Bell Automotiveis currently seeking an Experienced Service Managerto join our team.

Pay Potential $150,000-$200,000 with a 6 month guarantee for right candidate!

If you are looking for an opportunity to work for a fast-growing, family-owned dealership, Bob Bell Automotive Group is for you.If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer. We provide an excellent working environment and temperature-controlled shop. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bellis absolutely critical to its success.

Responsibilities

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a Service Manager/Director
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Valid driver's license and clean driving record

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 7 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.