Automotive Service Manager

Jack Giambalvo Family of Dealerships; York (York County); On-site; USD 40,000 - 90,000; Full time

Job summary

An established industry player is seeking an Automotive Service Manager to lead a dynamic service department. In this role, you will oversee operations, ensuring efficiency and profitability while fostering a collaborative environment. Your expertise will help maintain excellent customer relationships and a loyal clientele. This position offers a chance to make a significant impact in a supportive workplace that values teamwork and professional growth. If you have a passion for the automotive industry and strong leadership skills, this opportunity is perfect for you.

Qualifications

• Two years of experience in an auto repair facility.
• One year of supervisory experience.

Responsibilities

• Manage service department operations and staff.
• Ensure customer satisfaction and handle complaints.
• Maintain service records and compliance with regulations.

Skills

Communication Skills

Supervisory Skills

Managerial Skills

Technical Assistance

Education

High School Diploma or Equivalent

ASE Certification

Job description

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EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Summary

The Service Manager is responsible for running an efficient and profitable service department. S/he will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Management-related

Essential Duties & Responsibilities

Forecast goals and objectives for the department and strive to meet them.

Strive for harmony and teamwork with all other departments.

Prepare and administer an annual operating budget for the service department.

Attend managers' meetings as requested.

Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.

Personnel-related

Hire, train, motivate, counsel, and monitor the performance of all service department staff.

Direct and schedule the activities of all department employees.

Provide technical assistance to employees as needed.

Conduct meetings with department employees to discuss activities and problems of mutual interest.

Monitor technicians' payroll records.

Customer- And Department-related

Establish and maintain good working relationships with customers to encourage repeat and referral business.

Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.

Serve as liaison with factory representatives.

Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.

Handle all customer complaints.

Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.

Quality-check completed jobs.

Keep abreast of new equipment and tools available and recommend purchases.

Ensure that the work areas and customer waiting area are kept clean.

Account for all documents; ensure that none are missing.

Control the performance of the department using these tools: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.

Maintain reporting systems required by general management and the factory.

Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.

Ensure that customers' service files are up-to-date and are readily available for reference.

Monitor the location and care of shop tools.

Collect accounts receivable for service work.

Follow up on parts department orders to ensure parts availability.

Other Duties

Qualifications

Ability to read and comprehend instructions and information. High school diploma or the equivalent. Two years of experience in an auto repair facility. ASE certification preferred. One year of supervisory experience. Excellent communication, supervisory, and managerial skills. Ability to operate the department at a profit according to dealership guidelines.

Work Environment

The Service Manager will work at a desk which is enclosed in the service department garage. S/he will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials. S/he will move about the service area to work with the service advisors and technicians. S/he will crawl under cars and get in and out of cars to inspect work completed.

Note

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).

Full-Time/Part-Time

Full-Time

Exempt/Non-Exempt

Exempt

Location

Giambalvo Kia Mitsubishi

About The Organization

We are a trusted Central Pennsylvania automotive company specializing in Ram, Chrysler, Dodge, Jeep, Mazda, Hyundai, Buick and GMC.

Jack Giambalvo Motor Co. started almost 50 years ago by Jack Giambalvo himself. Our present day organization employs 300 people in the York/Hanover Area.

If you're looking for an opportunity to be appreciated and involved in your career, consider Jack Giambalvo. We have a history of providing excellent career opportunities and stability for hard working, energetic people.

Our employees are more like a big family, something that sets our company apart.

This position is currently accepting applications.

Required

Preferred

Job Industries

• Automotive

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Automotive

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