Automotive Service Manager

Faulknermazdatrevose; Harrisburg (Dauphin County); On-site; USD 50,000 - 75,000; Full time

Job summary

Join a family-owned automotive group as a Service Manager, where you can build a rewarding career. This role involves overseeing the service department, ensuring customer satisfaction, and managing a talented team. With a commitment to training and growth, you will have the opportunity to lead a dynamic team and implement process improvements. Enjoy top-tier benefits, including medical, dental, and vision coverage, along with a supportive work environment that values your contributions. If you're passionate about the automotive industry and have the ambition to succeed, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Paid Time Off

Employee Discounts

Employee Referral Bonuses

Annual Reviews

Merit Increases

Qualifications

• 2+ years of automotive experience required; management experience preferred.
• Valid driver’s license and strong leadership skills are essential.

Responsibilities

• Oversee all business and administrative aspects of the service department.
• Ensure service is performed at the highest level and maintain service records.

Skills

Automotive Experience

Management Skills

Leadership Skills

Problem Identification

Communication Skills

Education

High School Diploma

Vocational/Technical School Graduate

College Degree

Job description

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Service Manager to join our team at Mazda Harrisburg! Faulkner is a place you can establish a career and grow with the organization. We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards.

Service Manager Benefits, include:

• Top-tier benefits: Medical, Dental and Vision
• 401k with company match
• Paid time off & paid holidays
• Employee discounts
• Employee referral bonuses
• Annual reviews and merit increases

As a Service Manager, you will oversee all business and administrative aspects of the service department. As a Service Manager, you will be responsible for operating the department profitably by controlling costs, setting and obtaining sales and profit objectives and maintaining service records. The Service Manager is also responsible for building a loyal clientele and maintaining good employee relations. At Faulkner, we want every single one of our customers to leave satisfied. You must satisfy service concerns of all customers and ensure that service is performed at the highest level. As the Service Manager, you will also be responsible for hiring, supervising and monitoring the performance of all service department personnel, as well as providing training on administrative policies and procedures for all department personnel.

Become part of the Faulkner Family and join our team!

Service Manager Requirements

• Valid driver’s license
• High School Diploma, Vocational/Technical School Graduate or Equivalent. College degree preferred
• 2+ years of automotive experience required; management experience preferred
• High-performing Service Advisor with strong leadership skills to step into a Service Manager role.
• Ability to identify problems/opportunities, and implement process improvement
• Work well in team environment and promote teamwork
• Communicate clearly both orally and in writing

About Faulkner

The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country.

Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.

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