Automotive Service Manager

Moyer Nissan Inc; Wernersville (Berks County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading automotive dealership is seeking a motivated and experienced Automotive Service Manager to oversee service staff and enhance customer satisfaction. The role involves setting departmental goals, managing staff productivity, and ensuring compliance with manufacturer policies, aimed at maintaining high customer service standards.

Benefits

Competitive Pay

Manufacturer Bonus Programs

Medical, Dental, and Vision Insurance

Paid Vacation

Paid Holidays

401k

Qualifications

• Previous service management experience in an automotive dealership.
• Technical automotive knowledge.
• Ability to manage and keep a level head.

Responsibilities

• Set goals and objectives for department staff.
• Monitor technician’s daily productivity.
• Ensure all customers receive a complimentary multi-point inspection.

Skills

Problem Solving

Communication

Organization

Education

Valid driver’s license

Job description

Moyer Nissan is currently seeking a motivated experienced Automotive Service Manager to help oversee our service staff.

At Moyer Nissan, we strive to make every customer, a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Moyer Nissan is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

Essential Duties:

• Set goals and objectives for department staff

• Understand and comply with manufacturer’s warranty and policies

• Develop and facilitate training and development for technicians, advisors, and other department staff

• Monitor technician’s daily productivity

• Ensure all customersvehicles receive a complimentary multi-point inspection, to be presented to all customers and maintained with repair orders to be stored

• Work closely with Parts Manager to ensure availability of essential parts, and follow up on special parts ordered

• Serve as dealership contact and maintain a positive relationship with the factory representatives

• Responsible for the department hiring, as well as addressing and resolving any issues that may arise within the department

• Maintain a positive and productive environment

• Prepare bi-weekly payrolls and commissions for accounting and monitor time sheets, work schedules.

• Review warranty repair orders and maintain communication with Warranty Administrator to make sure we are paid in a timely manner from the factory on all work processed through warranty pay

• Implement marketing plan utilizing tools provided by the manufacturer as well as our company marketing department to help promote new and repeat business

• Work closely with other Service Managers, General Manager, Controller, and other department heads to achieve company objectives

• Provide top notch customer service and respond to all customer complaints immediately in accordance with company guidelines

• Maintain high KPI scores in accordance with factory guidelines to max out company profitability

• Maintain 24 hour follow up with all customers to confirm satisfaction

• Manage labor operations codes and prepare pricing and maintenance menus

• Make sure work area and customer waiting areas are kept clean and good condition

• Maintain a safe work environment

• Ability to solve problems and have excellent communication skills

• Comply with all policies set forth in the company handbook

• Other duties may be assigned as needed based on company needs

Requirements:

• Previous service management experience as a shop foreman, assistant manager in an automotive dealership environment.

• Nissan experience is a plus, but any manufacturer is welcomed

• Technical automotive knowledge

• Ability to manage others and keep a level head is required

• Organized

• Always maintain a professional appearance and demeanor

• Basic computer knowledge

• Valid driver’s license

• Drug free workplace

• Background check required

Benefits:

• Competitive Pay
  
• Manufacturer Bonus Programs
  
• Medical, Dental, Vision and Supplemental Insurance
  
• Paid Vacation
  
• Paid Holidays
  
• 401k

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.