Automotive Service Manager

CarGuys Inc.; Town of Queensbury (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

CarGuys Inc. in Queensbury, NY is seeking a results-driven Dealership Service Manager to lead a busy service department, elevate the customer experience, and partner with Parts and Sales to keep the dealership running smoothly.

You will own daily operations, coach advisors and technicians, drive labor efficiency and KPIs, ensure warranty compliance and safety, and build a culture of accountability that delivers strong CSI and profitability.

Qualifications

• Proven leadership of a busy service operation.
• Strong dispatching and workflow management experience.
• Ability to coach teams and drive accountability.
• Deep understanding of warranty processes and OEM requirements.
• Data-driven decision making with KPI awareness.
• Customer-first mindset with focus on CSI.

Responsibilities

• Lead daily service operations and maximize bay productivity.
• Mentor advisors and technicians to improve performance.
• Drive customer experience and CSI improvements.
• Own labor metrics, hours per RO, and profitability.
• Collaborate with Parts and Sales to streamline processes.
• Ensure safety and regulatory compliance in the shop.

Skills

Service leadership

Dispatching

Workflow management

Coaching

KPIs

Warranty knowledge

Job description

Dealership Service Manager – Queensbury, New York

Lead the Shop. Elevate the Team. Own the Results.

Queensbury isn’t just a dot on the map — it’s the gateway to the Adirondacks, home to year‑round tourism, loyal local customers, and a dealership environment where the right Service Manager can build a powerhouse operation. If you’re a proven leader who thrives on fast lanes, full bays, and high expectations, this is your next big move.

We’re searching for a driven, disciplined, customer‑obsessed Service Manager who knows how to build culture, coach talent, and run a department like a business within a business.

What You’ll Lead & Own

• Daily Service Operations — Drive workflow, dispatch, productivity, and bay efficiency with precision.
• Team Leadership — Coach advisors, mentor techs, and build a culture of accountability and pride.
• Customer Experience Excellence — Turn every visit into a 5‑star experience and elevate CSI scores.
• Financial Performance — Own labor gross, ELR, hours per RO, warranty compliance, and department profitability.
• Process Optimization — Implement systems that reduce bottlenecks, increase throughput, and improve communication.
• Safety & Compliance — Maintain a clean, safe, fully compliant shop environment.
• Cross‑Department Collaboration — Work closely with Parts and Sales to keep the entire dealership running smoothly.

What Makes You a Fit

• Proven success as a Service Manager, Assistant Service Manager, or Fixed Ops Leader in a dealership environment.
• Strong command of dispatching, workflow management, and technician productivity.
• Ability to coach, motivate, and hold teams accountable without losing the room.
• Deep understanding of warranty processes, OEM requirements, and repair order documentation.
• A customer‑first mindset with the ability to turn tough situations into positive outcomes.
• Data‑driven decision‑making — you know your KPIs and how to move them.
• High emotional intelligence, strong communication skills, and a steady leadership presence.

What You’ll Achieve

• A high‑performing service department with full bays, strong retention, and elite CSI.
• A motivated team that respects your leadership and thrives under your direction.
• A streamlined operation with tight processes, clean ROs, and predictable profitability.
• A dealership reputation in Queensbury that stands out from every competitor in the region.

Compensation & Benefits

• Competitive salary + aggressive performance bonuses
• Full benefits package
• Career growth within a strong dealership group
• Supportive ownership that invests in people, tools, and technology

Ready to Lead One of Queensbury’s Most Important Departments?

If you’re the kind of Service Manager who walks into a shop and instantly sees how to make it better — we want to talk.