Automotive Service Manager

Asbury Automotive Group; Salt Lake City, Boise (UT, ID); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid holidays and PTO

Paid training

Stock awards (select management and on

part-time?

401k with company match

Health savings account

Job summary

Asbury Automotive Group is seeking a Service Manager to lead and optimize the service department, guiding technicians, advisors and support staff to deliver exceptional guest experiences. You will drive operational excellence, manage budgets, and partner with schools, OEMs and vendors to recruit top talent.

The role requires a track record in service management, strong people skills and the ability to thrive in a fast-paced automotive environment.

Qualifications

• Must have 3+ years as automotive Service Writer/Service Assistant Manager.
• Experience with Tekion or other automotive software required.
• Strong technical aptitude and ability to manage a fast-paced shop.
• Proven track record growing fixed operation through CSI and efficiency metrics.
• Pass pre-employment screens (background & drug test).

Responsibilities

• Oversee the service department and drive operational success across technicians, service advisors, call center, lot attendants, detailers and shuttle driver.
• Manage employee schedules and pay plans.
• Forecast goals and objectives for the department.
• Coordinate with Parts Manager for timely turnover of parts.
• Ensure customers' vehicles are serviced properly and promptly.
• Attend manager meetings and conduct department meetings.
• Prepare and administer an annual operating budget for the service department.
• Maintain service gross profit growth and technician proficiency.
• Recruit technicians in partnership with technical schools.
• Partner with OEMs and third-party vendors.
• Handle and resolve customer complaints.
• Motivate, train, develop and reward employees.

Skills

Strong customer service

Team leadership

Communication

Motivation and development

Tools

Tekion

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Asbury Automotive Group Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team memberswho will help us redefine the car-buying experience. Does this sound like you?

The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.

• Manage employee schedules and pay plans
• Forecast goals and objectives for the department and strive to meet them
• Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service department meetings
• Prepare and administer an annual operating budget for the service department
• Maintain Asburys specified service customer pay gross profit growth
• Maintain technician proficiency as specified by Asbury standards
• Partner with technical schools to recruit technicians
• Partner with OEM and other third party vendors
• Handle and resolve customer complaints
• Motivate, train, develop and reward employees
• Communicate with customers about maintenance and service work needed effectively
• Continue to maintain Asbury's value, quality, and integrity
• Provide and maintain a safe work place and environment for employees and customers
• Otherdutiesto be determinedbymanagement
• Strong customer service skills are a must
• Must be able to manage a team, motivate and develop
• Experience with Tekion or other automotive software required
• Strong technical aptitude is required
• Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
• Must have 3+ years as an automotive Service Writer/Service Assistant Manager
• Previous automotive Service Management experience is required
• Must be able to manage in a fast paced work environment
• Must be able to pass pre-employment screens (background & drug test)

Company Benefits:

Pay and Recognition:

• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities