Automotive Service Manager

Tire Den Point S; Rock Springs (WY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Vision insurance

Dental insurance

Health insurance

401(k) matching

Bonus based on performance

Paid time off

Employee discounts

Opportunity for advancement

Wellness resources

Job summary

Tire Den in Rock Springs, WY, is seeking an Automotive Service Manager to lead the service department, drive parts and repair sales, and foster top-notch customer relationships. You will oversee technicians, plan staffing, and ensure safe, efficient operations to meet targets and deliver a seamless customer experience.

The role emphasizes leadership, high-quality service, and effective communication with customers and team members.

Qualifications

• High School Diploma or Equivalent required.
• Technical or vocational training in automotive repair or tire technology a plus.
• TIA certification with company support and assistance beneficial.
• Valid driver’s license and acceptable driving record required.
• 3+ years of service management experience in automotive industry preferred.
• Strong customer service and communication skills.

Responsibilities

• Oversee and provide leadership to the service technicians.
• Train new technicians on proper procedures.
• Identify parts and procedures needed for repairs and communicate with customers.
• Coordinate and manage workflow in the automotive repair service area.
• Assign tasks to technicians to ensure timely work completion.
• Ensure safety protocols and quality control in all services.
• Handle complex customer inquiries and provide service recommendations.
• Collaborate with management to improve service operations and profitability.

Skills

Customer service

Leadership

Communication

Multi-tasking

Scheduling

Education

High School Diploma or Equivalent

Automotive repair training (technique)

TIA certification

Tools

POS software

Appointment scheduling software

Microsoft Office

Job description

Benefits:

• Vision insurance
• Wellness resources
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off

Benefits/Perks

• Paid time off
• Stable working hours
• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match

Job Summary

The Automotive Service Manager plays a critical role in driving the sales operations involving auto parts and repair services. This position involves strategic planning, team leadership, and customer relationship management to achieve sales targets and ensure customer satisfaction. The Automotive Service Manager oversees the automotive repair department, develops sales strategies, and works directly with the customer to ensure a seamless customer experience.

Responsibilities

• Oversee and provide leadership to the service technicians.
• Train new technicians on proper procedures.
• Work with technicians to identify parts and procedures required to make repairs to customer's vehicles.
• Communicate directly with customers to understand customer needs, recommend repairs/services, and assist customer in choosing the best solution for the customer's situation.
• Order and return parts and manage parts and supply inventory.
• Coordinate and manage the workflow in the automotive repair service area.
• Assign tasks to technicians to ensure efficient and timely work completion.
• Conduct quality control inspections to ensure that all services meet established standards.
• Address and resolve any issues or concerns related to the quality of work.
• Handle more complex customer inquiries or issues.
• Provide expertise and recommendations to customers regarding services.
• Ensure that safety protocols and guidelines are followed by technicians.
• Conduct safety meetings and promote a safety-conscious work environment.
• Address and resolve complex technical issues related to services.
• Collaborate with other leads/management to troubleshoot challenging problems.
• Identify opportunities for process improvement and efficiency in service operations.
• Implement new procedures or best practices as appropriate.
• Collaborate with management to provide input on service operations, performance evaluations, and team development.
• Execution of plans and operations intended to increase team and departmental efficiencies and profitabilities.

Qualifications

• High School Diploma or Equivalent
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• TIA certification with company support and assistance
• Valid driver’s license and acceptable driving record required
• 3+ years prior experience in a service management role, ideally within the automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively.
• Extensive experience in or knowledge of the automotive industry, including an understanding of basic automotive maintenance and repair procedures.
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians.
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience.
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules.
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office).
• The ability to upsell services and products based on vehicle condition and customer needs

Company Overview

At Tire Den, we are a locally owned and operated business that is dedicated to delivering exceptional service and care to our customers while fostering a work environment where every team member feels valued and empowered. With a foundation rooted in strong family values and ethical operations, we are excited to welcome new team members who are ready to grow with us and contribute to our shared success.