Automotive Service Manager

Hubler Automotive Group; North Vernon (IN); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Service Director/Manager to lead their service department. This role involves enhancing customer satisfaction, managing service operations, and ensuring the team meets high standards of service excellence. The ideal candidate will have a strong background in service management, a passion for customer service, and the ability to drive departmental goals. With a focus on continuous improvement and team support, this position offers a chance to make a significant impact within a dynamic environment. Join a forward-thinking company that values its employees and fosters career advancement opportunities.

Benefits

70% Company Paid Health Insurance

401K w/ Company Match

Vision Insurance

Dental Insurance

Disability Insurance

Paid Vacation

Life Insurance

Opportunities for Advancement

Flexible Scheduling

Qualifications

• Minimum of 3 years experience as a service manager.
• Strong focus on providing excellent customer service.

Responsibilities

• Assist customers in servicing and repairing vehicles.
• Set goals and objectives for the service department.
• Maintain a high Customer Service Index (CSI) rating.

Skills

Service Management

Customer Service

Team Leadership

Problem Solving

Education

High School Diploma

Higher Education

Job description

Russ Hubler Chrysler Dodge Jeep Ram is looking for a Service Director/Manager to join our growing team!

The right candidate has a strong background in service management and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

Benefits

• 70% Company Paid Health Insurance
• 401K w/ Company Match
• Vision
• Dental
• Disability
• Paid Vacation
• Life Insurance
• Opportunities for Advancement
• Flexible Scheduling

Responsibilities

1. Assist customers in servicing, repairing, and explaining each service needed.
2. Understand customer requirements and concerns, and match them to various service options.
3. Explain the services being performed and keep customers informed throughout the process.
4. Stay up to date on new products, features, and accessories; attend product training as required.
5. Maintain a customer follow-up system that encourages repeat and referral business, supporting customer happiness.
6. Hire and supervise all service department personnel, monitoring their performance in servicing customers.
7. Set goals and objectives for the department, including an annual operating budget and marketing plan to promote new business.
8. Maintain a high Customer Service Index (CSI) rating by handling customer complaints promptly and effectively.

Qualifications

• Minimum of 3 years experience as a service manager.
• Strong focus on providing excellent customer service.
• High school diploma or higher education.
• Clean driving record and valid driver's license.
• Driven personality, eager to improve, and able to support internal teams.

We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.