Automotive Service Manager

Midas International, LLC; Napa (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Automotive Service Manager to lead their service department in Napa. This dynamic role focuses on delivering exceptional customer service, overseeing vehicle inspections, and managing a team of technicians. With a commitment to training and promoting from within, this company offers a supportive environment for career growth. If you are passionate about automotive service and have the leadership skills to inspire a team, this is an exciting opportunity to make a significant impact in a thriving retail environment.

Qualifications

• 2+ years of experience in store or service management.
• Strong leadership and customer service skills are essential.

Responsibilities

• Manage service department activities and ensure exceptional customer service.
• Lead and train a team while maintaining shop cleanliness and organization.

Skills

Customer Service

Communication Skills

Leadership Ability

Team Building Skills

Automotive Knowledge

Education

High School Diploma

ASE Certifications

Job description

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.

Responsibilities

1. Deliver exceptional customer service while listening and consulting customers.
2. Follow up with customers on services requested, estimated completion times, etc.
3. Oversee complete vehicle inspections and make comprehensive recommendations—building computerized repair orders and sourcing parts.
4. Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
5. Lead, manage, and train team while keeping in tune with our company’s vision, purpose, core values, and employee creed.
6. Supervise up to ten employees.
7. Oversee technicians’ inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks.
8. Maintain inventory counts.
9. Ensure overall cleanliness and organization of the facility.
10. Other duties as assigned.

Qualifications

1. A minimum of 2 years of store or service manager experience.
2. General automotive knowledge.
3. Excellent customer service disposition.
4. Good communication skills.
5. Leadership ability.
6. Team building skills.
7. Ability to work a flexible retail schedule including weekends, evenings, and holidays.
8. Valid driver’s license.